Bank of America ATM (Drive-thru)

Jameson Serono

When visiting this area, we always would did business with the other northside BoA branch. It was convenient to I-4 and we could easily jump on the Interstate and head back home to the east coast. Well, they closed that location years ago. Now there is ONE location on the northside. We now have to deal with US 98 North to get to this branch. Not fun! We have gone here twice. Both times a line out the door. This last time, I wanted to discuss opening another account. I was told to make an appointment. I really only have two or three questions. So I called instead. Nobody answered so I guess I have to request an appointment in order to request an appointment. So I picked a random branch and called and got right through and had my questions answered. I also asked the associate if the big shots at BoA are aware of the horrendous customer reviews with this company. He blamed Covid. That's convenient.

Ruben Quinones

I would like to know why are all BOA branches closed? Last weekend (Saturday) drove around town to find all branches closed on a Saturday, why? Yesterday Friday, Oct. 1 went to do my business with them and they were also closed. Their is no excuse. The branch on Socrom Loop closed now I’m stuck coming to the 98 N and it’s a joke!

Rare Topic

Extremely disappointing! Worst Bank of America I've ever been to. They have more security than they do tellers and I'm assuming this is because the service is so bad they need security. Understaffed, long waits and they close for lunch like this is 1950. On top of that after having an account for years they wouldn't cash my payroll check. So I deposited it and they told me that the funds would be available immediately but guess what nope! Most frustrating experience I've ever had in all my years as a customer.

Michael Troller

Last time I went to access my safety deposit box, I was informed that I would need to make an appointment in the future or I would have to wait at least an hour before someone could help me. Today, I called to make an appointment so I could access my box and the lady had no idea what I was talking about. Also, this week my mother in-law who also banks with BOA brought our 5 year old boys to the bank to deposit their money from their piggy banks into their accounts. She was told that they are unable to deposit cash into a minors account, so we had to deposit the money into her account and then wait 3 days for the transfer to take place. Apparently, they don't take into account how their policies will affect their customers. I guess their time is more important than ours.