Best Western Sheridan Center

Evana Newberry

This review is for management and infrastructure related issues: It's low due to the lack of maintenance and cleanliness our "pet friendly" room had compared to other pet friendly room/hotels we've stayed at over the last two weeks. Mainly my review is to share that while the sheets and linens were clean, (meaning the cleaning staff likely are doing the extent that the management requires and for which they are provided supplies) the carpeting had likely received no cleaning ever, and held a stench that I've not smelled anywhere other than when I've worked at dog kennels. We nearly left due to the lingering odors in that room, except for the fact we had driven so far in storms we needed to sleep. Besides how filthy the room was, which, is NOT typical of pet rooms anywhere else I've ever stayed, the bathroom door wouldn't close, the sink is leaky, the shower spews everywhere, and the exterior door doesn't lock naturally, only with a chain and manually turning lock. Best Western needs to tear that carpet out do a deep clean, replace some doors, put in vinyl for at least their pet rooms and do some routine maintenance on the facility. If you have pets, I'd stay elsewhere, the pet room we had was disgusting. And....for service, everyone was nice and efficient. However, it's obvious the front desk person has not been given adequate training for explaining options for parking. Each floor level room has an exterior door with associated very convenient parking. Front desk person had us park on the opposite side of the building go through two doors, and walk (with child and dog and gear) quite a distance through buildings. I would not be surprised to learn she's not been given a walking tour of the facility and is paid only to be at the desk. Literally the parking is immediately adjacent to the exterior room doors. That was a nice thing about the stay.

K. S.

Stayed here for a wedding and was disappointed with the service we received. A block of rooms was reserved months ago and when we checked in none of them were blocked together. The hotel said they were very busy this week and they had to accommodate…even though these rooms were reserved months ago. The people at the front desk were rude. The service at the complimentary breakfast was terrible. It was a small portion and a VERY long wait . There was one waitress. Every time we went to the front desk we had to wait 20 minutes for someone because they are short staffed. After decorating for the reception we asked to have the lights turned off and doors locked. When we came back 6 hours later the lights were on and doors were wide open. The hotel had a child as one of the servers at the wedding. The hotel also increased the price of each dinner plate by $5 , 2 weeks before the wedding. There was also a $700 service fee added to the dinner cost at the last minute. I would not recommend this hotel.

Samantha Dutton

This was the perfect stopover on our cross-country road-trip. The family room was perfect for our family of 6 and the pool was great for wearing out the kids after a long day in the car. Breakfast was quick and delicious and the whole place was very clean.

Shelby Mclean

Really nice place rooms are in excellent condition and beds are comfy. The bridge is really cool and the breakfast beats every other breakfast I ever had at any other hotel. We had our dog with us and they included a little basket of stuff just for him a towel a sheet and some dog bowls. The swimming pool is heated and clean. I will be booking best western for the rest of my life.