Byrum Ace Hardware

dale kramer

they have a bit of everything in a small store. most notable a very large assortment of all types of screws.

Kendra Moore

Loved this place, the guy that helped me was really helpful.

Hannah Marsh

The staff was very friendly when I came in to have paint color matched off a sample I purchased at another Ace location. When I got home and started to put it on the walls the paint did not match. I called same day and was told to return Tuesday to see the manager, when I arrived Tuesday she had already left for the day. Frustrating but not a huge deal, when I asked if there was someone there that could help me the employee I spoke with on the phone stated there was not and that he absolutely told me the managers hours for the day and was not particularly nice about it. Another employee, who had mixed the paint for me, was friendly on both trips I made. When I later called to speak with the manager it was clear she had expected my call and had no intentions of rectifying the issue. The manager repeatedly stated that the paint dries differently on the wall than the sample on the lid of the can - when I explained that there was not a dried swatch on the lid of the can she then implied I should have still known that it would dry differently and they would not be doing anything for me. Overall my issue here is less with the paint that does not match and more so with unwillingness to trouble shoot a solution. My fiancé and I just purchased a home very close to this store but I would much rather drive to the Great Lakes Ace in Frandor seeing as they at least attempted to problem solve on this, as did the Ace customer care team and Benjamin Moore. These folks all assumed the store would have at least offered adding pigment to change the existing paint to something I could find a use for if they wouldn’t process a return but the store itself offered zero suggestions to try and turn this situation around. Disappointed with the service and lack of conflict resolution at this location.

jeff Rogers

Had what I needed and very helpful staff