Address: 600 E Golf Rd, Schaumburg, IL 60173, USA
Phone: +18478433689
Sunday: Closed
Monday: 11AM–9PM
Tuesday: 9AM–9PM
Wednesday: 10AM–9PM
Thursday: 9AM–9PM
Friday: 10AM–9PM
Saturday: 10AM–7PM
Sara Brady
SCAM ALERT. I am a frequent massage envy client. I used to have a membership at this location 3+ years ago, however canceled my membership due to being pregnant. Since having two children in 3 years my husband gifted me a massage for mothers day. When I called to schedule the appointment the receptionist informed me that since I hadn't been there since 2019 I would be given the new member rate. After booking my appointment at the palatine location, the massage therapist was sick and unable to come in that day. I decided to call and schedule my appointment at the Schaumburg location instead. All they had open was a 90 minute and I thought to myself, well since I'm getting the lower rate why not! The GC my husband gave me will still cover it so I decided to treat myself. At checkout, the receptionist told me that I was NOT reciving the new member rate. And said that each location has their own rules. I said I was disasspinted and that they should make their clients more aware of this. She preceeded to educate me on what a franchise is. I have a masters in business management and understand what a franchise is .. she did call the management to see if there was anything they could do which I appreciated, but they said no. I would suggest the massage envy management take a course on customer service. So what should have been an amazing experience and treat for mothers day, turned into me having to pay an additional 50 dollars out of pocket. What a scam, I will never be back and will take my business elsewhere.
Jessica Loechl
I made an appointment on line when I showed up several minutes before my appointment the door was locked with a sign saying someone would be back shortly. I stood outside in the rain until a few minutes after my appointment time nobody unlocked the door. I tired calling but received ring no answer. Very disappointed I was looking forward to a massage on my one day off, but instead was left out in the cold.
Jennifer Sandoval
Most ridiculous customer service experience dealing with the scheduling of an appointment. I scheduled an appointment for my mother and she was called and informed that due to heating issues in the building that her appointment was moved to a different location. She was then told to call back and confirm the appointment or she would be charged a cancellation fee to the card on file. Why would a cancellation fee even be mentioned when they are completely relocating you to a different facility?? I understand that circumstances with the heating but it’s wrong to mention a cancellation fee when you are being moved to a new location without haven’t being spoken to! Will not recommend or go back to this place.
Kristina Jambrone
Front desk receptionist was very friendly and accommodating. Jacob did my facial and he was fantastic
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Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)
Non-Member Pricing, Accruals, and Member Additional pricing can be viewed on the location website page under the store hours. Please call the franchised location to confirm or clarify specific price details.
Yes, this Massage Envy franchised location offers facials. However, not all Massage Envy franchised location provide facials and we recommend you view the franchised location webpage or call to confirm.
Yes, facials and massage can be purchased together. Pricing can be viewed on the franchised location web page. Please call the location to confirm or clarify specific price and service details.
Yes, Massage Envy memberships include massages, facials, and total body stretch sessions.
Facials are fully customized for each member or guest. Facial sessions consist of a skin analysis, deep cleanse, extractions, treatment and finishing products.
Adolescents can receive a massage starting at 8 years old and facials at 12 years old. Franchised locations require a Minor Consent form signed by a parent or guardian. Minors may be required to be accompanied by a parent/guardian. Please contact your franchised location for further information regarding consents that may be needed.
Yes. The fees for facials and massage services of the same time length are the same. There is an additional charge for advanced skin care services like Microderm Infusion and Chemical Peels.
You can choose to cancel your membership after your initial contract term expires. You will need to contact your franchised location.
Memberships are not required to receive a session at Massage Envy. Book your massage, facial or stretch session today!
Its recommended that you wait until symptoms of severe nausea/vomiting and/or discomfort subside before scheduling a prenatal appointment. Please contact the franchised location for any questions regarding your pre-natal massage.
Yes, franchised locations do offer pre-natal massages.
Yes, franchised locations do take walk-ins if appointments are available. However, it is recommended that you schedule appointment online or call the franchised location.
Every massage is customized to meet the needs of members or guests. Everyone’s body and needs are unique. Massage therapists customize each massage to address the areas that need attention.
Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)
Yes, most Massage Envy franchised locations do offer couple’s massages. Please call the franchised location to book an appointment and to confirm availability
Yes, most Massage Envy franchised locations offer couple’s rooms. Please call the franchised location to confirm availability.
No, Showers are not available at Massage Envy franchised locations.
Your service provider will instruct you to undress to your individual comfort level. To learn more on what to expect please visit Massage Envy's What To Expect pages on the website.
Gift cards for facials and massages can be purchase in at the franchised location or online. For service prices or to learn more please visit the Massage Envy website.
The cost of membership can vary by franchised location and are valid for all Massage Envy locations. Memberships include 1- 60 minute massage a month, or 60 minute facial, or 60 minute stretch session a month . Afterwards you can receive any additional services at the membership rate. Please view the franchised location webpage for rates or call and staff can answer your questions.
The cost depends on the service. We encourage guest to view the franchised location website page to view pricing specifics. If you have any questions, please call the franchised location so they can help clarify your needs.
Massage envy is like a club. You join the club, and you get club pricing. Is part of the membership of the club, you guarantee them one massage your month. it gets charged the first day of every month on your credit card. The monthly charge is $65 for 1 hour massage. Now the great thing about being a member, is if you get more than one massage a month, you get an additional discount for that hour. Your second hour in the month is $45. 😁
Yes! They offer prenatal for the whole pregnancy. There are certain cases were a doctors note is needed but usually you just need to let them know its prenatal and how far along you are
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