TownePlace Suites by Marriott Austin Round Rock

PMTasha B.

This place is GREAT!! 🐕🐶 ARE WELCOME!!😁Easy to find off I35, plenty parking in front and around back, well lit area. The staff member, Kynan, was very welcoming and friendly! He checked us in and assisted us since we have a Marriott BonVoy CC account, due to the app not accepting the phone number! The room we got was TERRIFIC! It has a kitchenette and all amenities of home feeling fir extended stays! A dining table with 4 chairs, lounge chair with lamp, large shower, comfy beds with fluffy bed linens and great TV stations! Nice large windows with black.out curtains that really black out!! We did get in pool, it was so cool, nice, 4.5 ft deep. Nice lawn chairs, and tables with umbrellas! Out front is a patio area with 2 grills and nice large comfy patio sectional! Very nice to hang out and grill a nice steak and potatoes dinner! Breakfast was good, an assortment of hot/cold, coffee, and different juice and milk cartons. Eggs, bacon, turkey sausage patty, hot large pot of oatmeal, bread, cold cereal, boiled eggs, and waffle machine. Plenty tables to sit no matter the time! The lady keeps breakfast going, no waiting! Dogs are welcomed!!!! Just make sure they are safe snd not barking all day and night! Thanks to Kynan again for assisting us , truly he is all about providing BEST customer service! Definitely a 💯 reccomend!

Dylan Standard

Wife and I decided to stay here while on a business trip based on the positive reviews. While the hotel itself was decent, we had one of the worst experiences with the front desk clerk upon arrival. We walked in and up to the front desk (there was no one else in the lobby). The younger man working behind the front desk didn't say a single word to us. Instead he stared at us and raised his eyebrows. I told him we had a reservation and, without saying a word, he held up his hand , as if he were holding something and just stared at me. I literally thought maybe he couldn't speak or something. So I asked him what the gesture meant, to which he finally said, "I.d." At this point, I was a little annoyed, but gave him my i.d. He proceeded to quietly check us in on the computer. Once finished he, still without saying anything, looked at me tapped the credit card machine with his hand. Extremely annoyed now, I tapped the credit card machine back and asked him "what does this mean??" My wife followed up by asking what was with the attitude to which he replied that he was having a bad day. I can certainly sympathize with someone having a bad day, BUT, when your number one job is to be HOSPITABLE, and you can't do that, then you probably should find a different job. I strongly suggest Marriott work on their customer service training. There's certainly no shortage of hotels that will gladly take your $150+/night and not treat you like your an inconvenience.

Shahid

Good place for staying for longer time. Has a full kitchenette. Full size refrigerator, nice and clean room. The breakfast was standard. Safe place to stay! Recommended.

P8geB

The property was well maintained and the rooms were well appointed and spacious. I booked an ADA accessible room for my grandparents and they were quite pleased with the accommodations and ease of use for bathroom features. The breakfast was lovely, pool and gym were clean, lobby was well attended. Property is pet friendly so I was able to bring my fur baby with no issue. Lastly, i’d really like to commend Mary for being extremely helpful, knowledgeable, and accommodating. We were looking for a place to stay while having to evacuate from our home in New Orleans when we came across this property. Mary did her absolute best to get us rooms for early check in and was helpful when we needed to possibly extend our stay. Mary is a large part of the reason I would have no qualms about staying at this property in the future.