Treasure House Resale Shop

Phoenix Gonzalez

They have some really awesome pieces and everything is reasonably priced, all for a good cause. Sales on Wednesdays are also great. I would give the store 4 stars based on these things alone. HOWEVER, and this is a big caveat, the fact of one fitting room (not unusual in a store like this) and, most importantly, the rudeness of the fitting room attendant led to an extremely unpleasant experience for me when trying on clothes, where I felt completely disrespected and left the store almost in tears. The manager was incredibly nice and tried to make up for it, but the combination of bad customer service by the volunteer fitting room attendant and fellow customers’ rudeness around the fitting room give me pause about going back. In a store that situates itself as a slightly higher end resale shop, it is imperative that this kind of thing be evaluated so that all customers can leave having had a meaningful and respectful shopping experience. Implement a culture of etiquette around using the fitting room and training in that culture of etiquette. Put signs up. Make sure volunteers know that they cannot treat any customer with disrespect, even if other customers are goading them on. And establish rules around the fitting room so something like what happened to me is never allowed to happen again. I appreciate the owner's response below and hope that if and when I am able to return, these issues will have been addressed.

Peggy Hennessy

Every time I visit, I find a treasure.

Claudia Berman

The merchandise is good, a bit expensive. But the 2 stars is due to the bigotry I perceived from the volunteers while there. I believe that some training is required to treat fellow human beings.

Stephanie Larson

Wonderful no for profit resale and antique store. Really incredible finds! Not to be missed.