Duly Health and Care

Laura Pitts

I have tried to reach my physician via her direct phone and the general phone number in Glen Ellyn and have been on hold for at least 15 minutes before I hung up on each occasion. What has happened to the customer service that was DuPage Medical Group. I even tried to reach my physician via MyCharts and no response. Dr. Ho's office has not responded to a request from Walgreen's to renew a regular prescription. A simple prescription refill was not attended to. I tried calling Dr. Ho's office and no response -I've been on hold for more than 15 minutes. Tried again this afternoon and another 15 minutes wait before I hung up. What has happened to Dr. Ho and Dupage Medical Group?

Roxane Johnson

The doctors here are mediocre at best, not very caring. They refuse to even answer questions related to specific problems at things like physicals or new patient exams. I had what was billed as a new patient comprehensive exam with dermatology and when asked to list my concerns, I listed all my dermatology related concerns, and they called me after scheduling to specifically tell me i cannot ask any acne related questions and that needs to be a different appointment. They also bill everything as a new patient comprehensive any time you see a new Dr within their system, which to me seems dumb cause what is the point in staying within the network if youre still a new patient every time?? I leave every time feeling like i didnot get my concerns addressed and i am wondering why i still go here. Dr. Adeli in obgyn is the only exception of the Drs ive seen.

Tom Fox

Duly is a mixed bag. On the positive side: I love the fact that they have multiple locations, and usually getting an appointment with a primary care physician is fairly quick. I have had a few doctors that I absolutely loved at Duly, great bedside manners.. and then others who try to rush you in and out if your appointment, a big negative with me. I’m not going to call anyone out in particular here, however. Offices are clean. Staff is usually friendly. When calling you make an appointment. Hold times in 2022 have been awful and have had multiple glitches with their phone systems.

Peter Warzecha

On the scale from 1 to 10, Duly Health & Care gets MINUS 100 from me! Duly Health & Care is completely unethical with their medical billing and collection methods. They provided the medical services in January and February of 2022. They billed me for the services in March 2022. I started paying my balance monthly, as per the agreement with them. Five months later they have upped my balance saying that there were additional services provided to me in January, that they have not billed for previously. Six months later they upped my balance again w/o any explanation. When I have called their billing department, they have blamed my insurance company for sending them a changed deductible for the same services. When I asked them to share the information received from my insurance, they declined. Duly’s priority is to bill and collect as much as possible. Duly Health & Care has no respect for a patient. If possible stay away from Duly Health & Care at all costs!!!