SpringHill Suites by Marriott Richmond Northwest

whoknows you

Rooms are good.. but I think the mattress needs an upgrade or new.. bit old style n worn out for me.. But overall a good place.. excellent staff

Ndabezinhle

Positive: The rooms were very nice and clean. The staff was very nice and professional. Negative: I did not like the breakfast. The selection was too limited. Not everyone eats beacon with their eggs . I was expecting a better selection of food from the breakfast menu .

Michael Isaak

Very nice hotel. Stayed with my family overnight en route to Florida. Clean room. Comfortable bed (would have preferred Queen size over Double though). Nice breakfast. Good location. As an added bonus, it's walking distance to Cracker Barrel!

Phillip Santiago

Need to come onboard with Marriott Corporate policy regarding mobile check-in procedures. According to corporate, when a guest completes the mobile check-in and arrives onsite, due to all information, credit card and identification, are maintain in their profile, all the guest needs to proceed to the mobile check-in, inform the front desk receptionist of the mobile check-in and pick-up their room key. This goes hand in hand with the policy of receiving their room key electrically on their mobile phone. The response "our system is not updated to perform this" is not the guest problem but the property's issue. Also, they need to conduct a better QC on the housemaids, there was visible debris on the floor behind the toilet.