Xfinity Store by Comcast

Category: Internet service provider

Address: 7561 North Point Pkwy Suite 900, Alpharetta, GA 30022, USA

Phone: +14042662278

Opening hours

Sunday: 12–5PM

Monday: 11AM–7PM

Tuesday: 11AM–7PM

Wednesday: 11AM–7PM

Thursday: 11AM–7PM

Friday: 11AM–7PM

Saturday: 11AM–7PM

Reviews

Josephine Utate

Oct 8, 2022

Worse customer service!

Tamer Elkoshairi

Oct 5, 2022

I would give them a 0 if possible. I added a cheap mobile phone to get a discount on home internet and they ended up charging 3x the amount for the basic line. When I call for 2 months to correct I'm stuck speaking with someone that is very apologetic but unable to do anything. So my options are pay for phone and cancel line or just pay whatever they say. I have had service with Xfinity and it always ends up being a big hassle and I lose money. Been with t-mobile and its like a new world, exact amount withdrawn same day not 1 penny over or under, I called comcast 3 times in 2 months about thier billing and after 4 years I have spoken to t-mobile 1 time! That is why they are running radio ads against t-mobile and why they will ultimately lose, you can't cheat your customers forever and succeed.

Jamey Edwards

Sep 12, 2022

1 hour + wait and did resolve my issue.

Dylan Ward

Sep 3, 2022

Awesome store. Felt like I was visiting some friends at their job. Got helped quick, shared some laughs. It was a good experience for sure.

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Questions & Answers

Is this store still open? I tried to calll. Said # was no longer active

K Jennings | Oct 26, 2019
cris logan | Oct 26, 2019

Yes it is. As far as expensive, it depends on what you want. If you're going to compare them to other businesses, then make sure you're comparing apples to apples. Exact same channels, mbps etc. Ive been w/ comcast for 28 yrs & have home phone service, internet, cable tv w/ all the tiers up to 400 plus the music channels, showtime, hbo, starz, cinemax etc. My bill is less with all this than anything else I've found, not to mention this bill is nearly $90.00 cheaper than my cell phone bill with 4 ppl on it & 2 phones paid for & the smallest amount of shared data u can get. Never get a dish..... unless u live somewhere where the weather is always good.

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Is this a store to drop old box & pickup new box?

Ray Crowell | Oct 26, 2019
Matt Ewing | Oct 26, 2019

Yep. There's a long wait on Saturdays, so see if you can get on the wait list online before leaving.

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is this a drop off location for equipment when you have cancelled service

Douglas Couse | Oct 26, 2018
AsthmaMom Talibah | Oct 26, 2018

Yes. But be certain to get a RECIEPT

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Do you have the AirPods Pro to purchase in your store?

Lashandia West | Nov 29, 2021
Harold Williams | Nov 29, 2021

No

where do i return equ in alpharetta ga

Marjorie Bates | Oct 25, 2021
Teresa Collins | Oct 25, 2021

Its right down the street from petsmart

is this store open?

sally thomas | Oct 25, 2021
James Seals | Oct 25, 2021

Yes. Went there Tuesday and Thursday if this week.

Do i need an appointment to come in?

Kathleen Lyons | Oct 25, 2021
Shawn Chaudhry | Oct 25, 2021

No there is a service kiosk available at the entrance who fits a representative into your needs.

Where do you return equipment to?

Ann Hardy | Oct 25, 2020
Nitin Jain | Oct 25, 2020

You can return it to nearest UPS collection center.

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How much is the NFL package?

Darlene Franze | Oct 26, 2019
Michele Johnson | Oct 26, 2019

I believe it's $60.

Is their a way I can call this location and make sure they have the phone I need in stock?

Cody Jones | Oct 26, 2019
Ilya F | Oct 26, 2019

I think so

Can you pick up new equipment from this store instead of having it mailed to you?

Curt and Brooke Myers | Oct 26, 2019
Mahesh Kasani | Oct 26, 2019

Yes you can.

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I need to pick up new remotes for my TV's. Can I get them at this store? Do I need an appointment during the week- or can I just stop by?

Chuck Byrd | Oct 26, 2019
AtlantaFloorOne Rudy | Oct 26, 2019

They have it there. Just stop by. However you will be given a number when you enter and they will call you when your turn is

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What time does store open tomorrow?

Cardella Calhoun | Oct 26, 2019
AtlantaFloorOne Rudy | Oct 26, 2019

Alpharetta store is open Sunday 12-5pm

Is Xfinity service available in Roswell Ga,? When we put in our adress looking for package deals it says address not recognized. Is xfinity available anywhere in roswell georgia or will it be soon?

donna belledin | Oct 26, 2018
Conner Davis | Oct 26, 2018

It should be available unless your subdivision is brand new. Call them directly for an answer.

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How can I mail back a box that I will not be using. None of the store fronts are convenient for me

Vivian Young | Oct 26, 2018
AtlantaFloorOne Rudy | Oct 26, 2018

Mailing is the easiest other than going to a store. If you call them they should generate a return label and instructions.

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I received a new Modem ARRIS model TG1682G. Do you have a back up battery in stock that I could pick up ?

Steven Miles | Oct 26, 2018
AtlantaFloorOne Rudy | Oct 26, 2018

They supply new modems and spare parts. You're likely be able to get a new battery as well.

My router/modem signal has weakened a lot and service keeps breaking up. Can I bring it in and swap it for a new one

Allan Slimming | Oct 26, 2018
Education Empowers | Oct 26, 2018

Yes. Or have them send you a new one and return to UPS

can i make an appointment

Beth Slavin | Oct 26, 2018
JSE Jeffy | Oct 26, 2018

I just walked in. Don't kniw how good they are to honor your appointment time. Good luck. They did NOT do what they said they would for me!!

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Are they open Saturday?

Michael Wheeler | Oct 26, 2018
Krishna Avva | Oct 26, 2018

Yes

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Do they stock xfi pods in this store?

Virginia McDonald | Oct 26, 2018
Dez S | Oct 26, 2018

Don't know went for cable issues, they have a lot of items on display. If you go go during the week no wait.

Location in sandy springs?

Jackie Metzel | Oct 26, 2018
Empowerment Education | Oct 26, 2018

You need to go back to Comcast. Because you will need a label and a box.

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Can you drop off your equipment & cancel your service at a Comcast store?

bob jackson | Oct 26, 2018
Marceline Kakudji | Oct 26, 2018

Yes

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Why don't xfinity stores have appointment times available for Fridays?

elaine lawson | Oct 26, 2018
Adriana De Lap | Oct 26, 2018

You can just walk in. No appts they will take your information and you will wait for whatever service you need. Returning/swapping devices etc.

I can debug computers

Pako Gutierrez | Oct 26, 2017
F M | Oct 26, 2018

Yes you can.

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