Wells Fargo Bank

Lazaro Osvaldo Ramirez

Employees should offer better attention to the public: I am still waiting for answers for an unpleasant situation that I experienced on September 23. I tell you: It turns out that I had gone to withdraw money from my account and asked one of the cashiers for help. I asked him to withdraw the money through the box office and explained clearly that I preferred to do it that way and not through the ATM. The clerk - a young man - explained to me that the bank's policy is to "encourage customers to use the ATM." I replied “I understand but I prefer to do it with an agent”. Unbelievably, we couldn't understand each other. The boy didn't want to give me the money. I spoke to a second employee there who did offer help but never received a proper response from management about the cashier's behavior. I appreciate any possible answer in this way.

Diego Delgado

Attention of a thousand high quality! Martha Diaz stands out, very grateful for your treatment and time.

Amed

I was in the drive through line for almost an hour when my turn comes, I ask for some checks that I had always asked for there and the attendant tells me that the law changed because of the covid that now the checks are requested inside the bank, how the hell am I going to Knowing that, he gave me back my documents and told me to have a good day, what kind of people do you hire in your facilities?

Eliza Goshh

Their customer service is horrible. Alfredo or whatever his name is has a horrible attitude and doesn't help at all. He needs to be fired asap. Corporate will be contacted too about this person.