Address: 11225 Parkside Dr, Knoxville, TN 37934, USA
Phone: +18652187800
Sunday: 12–7PM
Monday: 10AM–9PM
Tuesday: 10AM–9PM
Wednesday: 10AM–9PM
Thursday: 10AM–9PM
Friday: 10AM–9PM
Saturday: 9AM–9PM
Tammy Cormier
I had a great experience with Jerry Shaw at Carmax in Knoxville. Trust is a key word for me and he was able to help me, be patient with me taking my time, and not pressure me! Loved that freedom. He is sincere and overall a happy person! When I purchased my car Robert, with the office staff was great and the process was pretty quick and easy.
Stan Harris
Helpful staff. Carmax has simplified the car buying process. Shop and buy online, or you can go in and talk to real people! .I had a great experience
Chris miles
Polite staff. Nice to be able to check out vehicles without being harrassed.
Marc Cedron
I sold my car to Carmax and the whole process was very straight forward and smooth especially as I had filled out the questionnaire online and it took little less than an hour…everything great so far!! The after care is where my problem began, before I left I requested my PERSONALIZED plate and I was told they were having a problem with the screws in the plate holder and would FedEx me my plate as I explained it has sentimental attachment. Nothing came so I called back a few days later and the gentleman could not locate the plate and said he would call me back. I explained this plate had personal value to me but never heard back so this has soured the initial good experience that would have secured me as a customer when buying my new vehicle but now has not!!!!
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More than likely. I have never had an experience where they were not at least willing to help. Credit is key though. That will be the determining factor.
Only if they buy the vehicle and it's within 1000 miles on the odometer for it's next recommended maintenance service
Yeah. Carmax was the most unethical experience we have ever had.
The prices may be higher than average, but you are guaranteed a quality car met to CarMax's standards. All cars must go through a rigorous point system to be sold on their lot. Also, the cars are normally in quality condition for the price. Not all cars are overpriced though. We got an amazing deal on a 2013 VW. I'd reccomend Carmax to anyone 100%.
I think 2017 was the last year that car was built and those built in later part of 2017 were considered 2018
Masks are required. Glass partitions are in place. Areas are cleaned between customers.
I thought thats the job of the manufacturer so youd have to go to a manufacturer's dealership
Honest, ethical, and fair have not been our experience at all.
Be sure to ask them how many times they hit your credit per car they try to get you in. They are not open and honest about that.
I don't think so. I do like them. no dickering. price is final. no "back and forth"
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