Chase ATM

Krystina Clark

I had to do a name change on my account and was lied to over the phone twice. The first time I called I asked if I could use the court order documentation with a seal on it and they said yes absolutely so i made a trip down there with all my kids just for them to tell me I needed different documentation. So get the documentation they need and called to make sure I didn’t need anything else and they said no then I get there and I did need something else. Worst customer service.

Misty

I have consistently had friendly service here. Surprising for a big company, this location feels more like a small town bank. They know my name and give my dog a treat when he comes in with me.

Kristi Norden

I just had a bad experience with the young teller With short hair. I arrived 35 minutes before they closed, and asked to see a banker to open an account. She very rudely informed me that he would not be able to see me and help me today because of the time. As a new customer and new perspective patron, I would think that they would care about their customers time as well. She tried to lie and say that it takes an hour to company new checking account. I have been a personal banker for years while I was in college and I know this is to not be true from working out three different banks. Her attitude and tone of voice were so rude I was very offended. I can understand and even appreciate her not having me wait when he can't help me. But please say it simpetheticly and act like you care about my time and that I'm incredibly busy and strapped for time as well. Just another example of bad customer service, what a shame. I guess they don't care about getting new customers.

Jim Guessesno

This bank is amazing and full of very helpful and nice people. The best bank I've had my whole life. Tonight one banker tried to get me to use an atm or online banking to handle my transactions because of staffing or scheduling issues is what it was made to sound like. But one person not enjoying the job shouldn't steer anyone away. They are great people, and I imagine that anyone working for the biggest bank in the US or possibly bigger, will be educated soon or resigned shortly. I really enjoy everyone there and are on a first name basis. Highly recommended!