Key West Vacation Rentals by Vacasa

Leslie Marie

I’ve been going to key west for over 40 years and it has always been very dog friendly around town and most accommodations. This makes it an amazing place to visit when you can bring your furry children along. Now on Airbnb and other rental sites it’s become very discriminatory against dogs, limiting to only 1 dog less than 25 lbs, which is new. I emailed vacasa directly to see if any wiggle room since I have 2 well traveled dachshunds total of 25 lbs together and request was dismissed. Interesting that there’s no limit on kids or toddlers who are far more destructive and loud. Love my KW, but sadly now looking for another dog friendly destination.

Erasmo Torrez

Always great stays when booking with this company. Thanks

Julia Pickering

Do not stay here. We stayed at sunrise suites with Vacasa. I don’t usually write reviews but these issues definitely need to be brought into light. Not only is the place gross, but has horrific management. With this place, it was one thing after another that was going wrong. At first, it was missing Amenities like dishwashing soap, paper towels, tissues, trash bags. It was our responsibility to go and buy these items. Then, it was the laundromat and Gym. The gym was not open until after hours had passed the scheduled time for opening. The laundry’s coin machine was out of quarters so we had to hunt down coins to do our laundry. One of the biggest things was the SCHEDULED power outage we weren’t made aware of, until we overheard a discussion between staff in the breezeway. At this point, we had already bought hundreds of dollars of grocery’s that were in the fridge. They promised coolers with ice for the items that needed to stay cool. We did not receive anything. All of our food went bad. Originally, we planned on cooking our meals in the condo, but were forced to spend hundreds of dollars eating out because we weren’t able to make our meals. We are a family of 6, these meals weren’t cheap, especially in Key West. None of these meals were in our budget. Throughout the week, we called, we emailed, and were constantly told we would “get a call back from a manager.” Nope. Nothing. Finally, we went into their office. We were told the manager wasn’t there as she had the past two days off and that’s why we didn’t receive a response. We were calling for 4 days! We were told the manager was going to come into the office at 9 am the next day, yet no one was in the office. Not one single person. Terrible management. Not only is this company very disrespectful but they DO NOT care about their guests. They not only constantly lied to us, but are avoiding all lines of contact and communication. This company literally ruined our vacation. I’ve never had such a terrible experience and will never come back. DON’T STAY HERE.

Chris N

The BAD: Southernmost Inn gave away my assigned parking spot for no reason after we had confirmed it would be ours for the duration of our stay AND PAID for our spot (anyone who has ever parked in Key West will understand why this is important). They called while I was at dinner and told me I could park about a block away instead, and would refund my money for one night because they gave it to another guest. You can hear EVERYTHING in your neighbor's room, if that bothers you, don't stay here. The coffee machine was broken in the morning, twice. The GOOD: The location is convenient if you're wanting to explore downtown Key West area. Most places are walkable and they do offer reasonably priced bicycle rentals. There is also a free bus which has several stops that picks up nearby. The staff was very nice. They have good recommendations for drinks and coffee in the area. CONCLUSION: Would not stay again due to the parking issue. A deal is a deal and they broke it. It's extremely insulting to have something that I had reserved and paid for given away to another guest.