Arhaus

Thomas Tran

Now I wonder why people gave them 1 star , sale lady name Mary very rude , ask her the price the rug, the way she act and told me that expensive, and didn’t tell me the price, and I corrected her and she told me she sorry , that is rude ,

J Powell

Stopped in at this location just to take another glance at some pieces I purchased from the Fairfax location … just wanted another look before finalizing my order. NO ONE acknowledged us as we walked in. I went up to the counter and asked for the location of the counter stools. Mariana proceeded to say something, but I interjected and called the furniture by name b/c she started to tell me that the store didn’t have … Again, I was there to take a glance and really didn’t need her help! The store is fairly big, so I asked. Her willingness to assist us changed as I asked for difference pieces by their name… She escorted us to the elevator and came along … if looks could kill… whatever that saying is. She looked my partner and I up and down, side ways, cross ways and all. As she was doing this the entire time, I made contact with my sales associate in Fairfax to confirm the items I wanted and we left. Before leaving, she asked for my phone # to follow up because prices were soon to increase ( I already knew this). I gave her my phone # and name. Assuming she would look me up in their system to see if I actually had an open order, SHE DID! I got an email a week later and a phone call from her asking if I was ready to purchase. I never shared my email with her. After reading other people experiences, I’m not surprised! I hope this location works on its customer service! If I didn’t already have an open order at different location, I would not have shopped here at all!!!! I don’t care if I’m just browsing or decide not to comb my hair on a Sunday, my money is just as good as the next person walking through that door!

John Williams

Good service, good selection, overpriced

Robin Toomey

The sales and service at this store is horrible. Ordered some furniture with a sales person who had no idea what she was doing so it was very frustrating. Next day called her to see if they had a certain chair in stock that we could look at and to finalize order on another piece of furniture. Went to store next day to look at chair and add to our order and was told she no longer worked for the company. Started over with another sales person who also had no idea what she was doing. Made some corrections in our order and added another item- took forever because she didn’t know how to use the system. Received message that some of the order was ready . Called to confirm that we wanted it to be delivered and was told we would receive a call to schedule. After 5 days and no call to schedule delivery we called the store and they took info and said we would get a call back that afternoon. No surprise that we received no call back so called customer service who told me the sales person put the wrong date on the delivery- used February instead of January. Now I have to wait another 2 weeks for something I needed buy 2/1. Complete incompetence at this location. The Tysons store is much better.