Chipotle Mexican Grill

Joe Schmo

I want to start out by saying that this is not a review of the employees, it's a review of management: Walked into the Chipotle on Mt. Hope around 1:15 during lunch rush to find 1 person on counter, 1 on register, 1 on prep, and 1 doing to-go, and the manager (?) in the back ordering supplies on the phone (talking loudly). There were 3 people in front of me and while they were ordering, the line grew rapidly until there were at least 7-10 people behind me. By the time I was up, the person on register had noticed and had jumped on to counter to help. This meant that instead of the line piling up for orders, it piled up for checking out. I had to wait a good 15-20 minutes after my order was made to checkout. It wasn't until there were 5-6 others waiting in addition to myself, before the employee jumped back on register and off the counter. I know that everyone is understaffed these days (unless you pay a living wage) but it seems like a strange management decision to staff so few people during a meal rush. Additionally, at no point did the manager say "Hey, I need to call you back and finish this later." to jump in and help her employees. Got back to work after my lunch break was over and the cherry on top was that my chips were stale; no crunch whatsoever. Good thing there's a Moe's across the street...

Veronica Phillips

My bowl had hardly anything in it, I counted 5 cubes of chicken. Also had asked for extra corn and extra sour cream and the picture shows how little I received of that as well(I took this pic before I ate anything in the bowl). Lastly the tortilla on the side I ordered was rock hard so I had to throw it away. Worst chipotle experience ever I won’t come back to this location

Andrew King

Love chipotle! That said I ordered through the app and they completely botched our burrito bowls. Workers were nice but food was so wrong we had to grab an additional meal elsewhere.

Anita Platis

I was APPALLED when I opened this upon returning to work, excited to eat my burrito bowl. Never have I seen this from a Chipotle before. $10 for what?!