Address: 4825 US-36, Decatur, IL 62521, USA
Phone: +12178644128
Sunday: Closed
Monday: 9AM–5PM
Tuesday: 9AM–5PM
Wednesday: 9AM–5PM
Thursday: 9AM–5PM
Friday: 9AM–5PM
Saturday: 9AM–12PM
Curious Irish Angel
I have not started an account with this bank as of yet but plan too. I had called 4 banks in total and asked several important questions. I called as opposed to having to drive to each and every one. 2 of the 4 banks tellers/receptionist were rude and rushy. One was both and didn't know the answers to my questions or bother to ask someone else for them... I will definitely say Tanisha was extremely patient, answered my questions with accuracy and went above and beyond during our call. It was very close to closing time when I called yet she didn't rush me or make me feel that way at all. Very excellent customer service thus far and I am not even a customer yet..
Shawnette washburn
Don’t bank here. The main teller that is here is rude and customer service people do not have a clue what they are doing. Their fees are too high. You’d be doing yourself a favor by going elsewhere!
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Sheila, we are sorry you’ve had this experience. To help prepare customers, messages had been posted on ATMs and on the First Mid website that during the weekend of May 14 – May 16, some ATM functions may be intermittently unavailable, including balance inquires and transfers, as we bring our new Providence Bank customers online. We apologize for any inconvenience. This information is posted on our website, which you can find here: https://www.firstmid.com/alert/online-mobile-banking-notice/.
Hi Patricia, we do not have a location in Mt. Zion, but we have multiple locations in Decatur. Here is a list of our locations: https://www.firstmid.com/locations/. The hours listed are the drive-up hours.
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