Access Dental & Orthodontics

Adrienne Smith

I was there on 09/30/22 and on 10/3/22. This place is friendly, clean, caring, and the BEST dental experience I've ever had.

April W

I had been going to Optim Dental since 2018 and never had a problem until yesterday. Upon arrival and signing in, I was told by a receptionist that I did not have an appointment. Luckily there was a more experienced receptionist who explained it was due to a system change, that it did not show up on their new schedule. So, she added my appointment and I was seen maybe 10-15 minutes after my original time. This was supposed to be a regular check up/cleaning. Assistant did xrays, and the dentist came in shortly after. She was trying to explain I had 2-3 cavities. I could not understand due to a combination of mask/accent/lack of explanation. I was seen 6 months prior, and had no cavities (i take care of my teeth & don’t eat a lot of sweets) so these 2-3 cavities were surprising. While trying to understand what they have on my chart, the dentist clearly gets frustrated with me not understanding and I can tell she’s frustrated. She didn’t even seem to want to explain my chart honestly. I basically had them start the cleaning without even knowing what work I needed done. After about 5 minutes of what I felt was a ROUGH & RUSHED cleaning, I shook my head to get her to stop. I literally had water running down both sides of my face. Typically any male dentist i’ve had is super nice - asks if you’re doing okay every minute, and if there was water running on your face, they’d dab it with the bib. As soon as they stopped, I explained it felt like she was rushing and that i’ve never had an experience like this. Her & her assistant took of their gloves instantly and said my cleaning was done (still have spots of plaque on the back of my lower teeth), and if I wanted to schedule another appt I could, or I can get my cavities filled elsewhere. I then told them they hadn’t even polished my teeth yet - the dental assistant huffs and puffs and sits back down, so I request a different assistant. Literally the most rude dentist i’ve had at this location, and the worst experience at the dentist i’ve ever had period. I will not be going back. Unsure if it was rushed because I wasn't on their new schedule, but there definitely were too many patients there at once.

Simply Desirable Clothing

The worst place ever! Literally been waiting months for a call back! Everytime I called, I get a call center that day they're leaving a message to the Bloomington office. Yet, months later still no call back to set up my services. Absolutely the worst!!

Calvin Taylor

Average