Department Of Human Services : Family Community Resource Center

Category: State government office in Charleston, Illinois

Address: 1550 Douglas St, Charleston, IL 61920, USA

Phone: +12173452188

Opening hours

Sunday: Closed

Monday: 8:30AM–5PM

Tuesday: 8:30AM–5PM

Wednesday: 8:30AM–5PM

Thursday: 8:30AM–5PM

Friday: 8:30AM–5PM

Saturday: Closed

Reviews

Retired Emo

May 2, 2022

Building was weird, had to go through the back entrance for some reason..

Heather Stephens

Dec 15, 2021

Can't get anyone to ever answer the phones.

King Pin

Nov 24, 2021

They never answer the phone and I can't leave a message. I've been trying to get someone on the phone for a month and they haven't answered even once .

andy miller

Jun 28, 2021

They have an awesome Security Guard!!!!

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Questions & Answers

Anyone know why for the last two weeks there isn't anyone answering the phone there been down the list pushed all the numbers

Shasta Hawes | Oct 25, 2017
Gabrielle s | Oct 25, 2018

I've personally need tried calling but the people at my WOC office told me to not even call and just show up because they never answer or return calls

Why didn't I get my food stamps

Leonard Leloup | Oct 25, 2018
KiAnna Speas | Oct 25, 2019

I haven't gotten mine either. And we're a family of 3, AND I'm breastfeeding. Haven't eaten anything besides chicken, rice, and noodles for 2 1/2 weeks now. But that's okay. A breastfeeding mother doesn't need nutrition. Oh, and the guy made a snide comment when I went in without my husband saying "I bet she can't wait to get it"

I have called This office repeatedly over the past several years, they do Not answer phone calls! I have called up to 30 times a day for a week and No answer left messages they do Not return or answer calls! The best way reapply on abe.gov

Amee Boucher | Oct 25, 2018
YourEveryday Sinner | Oct 25, 2019

Just saying, mailing isnt a great idea either. Ive mailed my most recent paystubs TWICE and somehow theyre 'getting lost'. I sent in paperwork in january of this year and didnt get benifits until JULY because my mail 'got lost' as it always does when sending it to them. In person is the only way to get things accomplished 90% of the time.

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Is there another phone number where there’s someone who actually answers the phone

Hp Kiser3 | Oct 25, 2018
Duska Morgason | Oct 25, 2019

Call state office

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How do I upload pay stubs on to my recent application?

Daphne Donald | Sep 24, 2022
lee jackson | Sep 24, 2022

Not going to say for sure but you may to scan and send by emai

Are you guys open for public

Country Girl | Jun 26, 2022
Tonia White | Jul 26, 2022

Yes, I was just there but you have to wait at the door for security to let you in. You may need a mask, they are still wearing them.

I'm so stinking mad... Do they not answer or call back after leaving many messages at Shelby county Public Aid office? Wow ju.. sounds like a good place to start a business... Ridiculous

Babette Rhodes | Oct 24, 2020
Delaney Heitz | Oct 24, 2020

The DHS office in Charleston never answer their phones. The only way to get stuff done is to go in there if you ever get the chance.

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What all do I need to bring when I go to apply again

Samantha Snow Loveless | Oct 25, 2019
Fester143 Wright | Oct 25, 2019

Your id card pay stubs you might want to call to see if there is anything else

What site do I sign up for the food stamps and medical card

Jolana Ribble | Oct 25, 2019
ASHLEY TINCHER | Oct 25, 2019

abe.illinois.gov

Is your office open voting day November 6th?

Vanessa Arreola | Oct 25, 2018
Fester143 Wright | Oct 25, 2018

I think so

How much longer before I receive my SafeLink phone it's been a month since my application I filled another one out

Shawn Stout | Oct 25, 2018
Carol Hewkin | Oct 25, 2018

You can go on line to check statis

Do I need an appointment to come in and ask about benefit qualifications

Sharon Phillips | Oct 25, 2018
Will Thomas | Oct 25, 2019

No you just go in and talk to the receptionist

What happens after i submit my application for snap benefits?

Orilee Kelly | Oct 25, 2017
Denail5757ing 5657may1 | Oct 25, 2018

They are not like other counties , every where else they answer. They suck here.

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