Napleton's Auto Park of Urbana

Ethan Mepham

Bryant and Idris were amazing! Great experience today, they were patient and worked with us from start to end. I really appreciate these two and will definitely be back for my next car soon!!!

Erik Hawley

UPDATE: Dealership management called me after having a morning long meeting about my review. They assured me there were no nefarious intentions and that it was a training issue. The issue was addressed with financing staff and extra training had been provided. They acknowledged my concerns and appear to have acted to remedy any reoccurrence. I bought a car this weekend and am troubled by some things that occurred during the sales process. I would love to chalk it up to honest mistakes, but feel the need to relate the experience in case the activities described are more nefarious. I went into purchase a car which would end up on me financing. During the initial process, they had me initial a form stating the interest rate could be as high as 26%. This raised a huge red flag. I have bought numerous cars and had never seen this form before. The salesperson assured me it was just a formality and my rate would be much lower. By the time I went to see the finance guy, I was already wary. On his desk he had a post-it note (Red flag number two. A post-it note?) relating my 7% interest rate and my monthly payment, $557. (equating to a 16% interest rate!). Those numbers made no sense. I asked him to detail how he arrived at that monthly payment. He began to fiddle with his computer while I pulled up a loan calculator on my phone and computed a monthly payment of $455. A difference of over $100. He stuttered something about not updating his computer screen and told me my number was correct. Here's the thing, if your job is auto finance, you should immediately realize the interest rate, loan term, and monthly payment didn't line up. It would be like going into McDonalds and being charged $27 for a hamburger. Another huge red flag, there was no paperwork to review. He had a signature page on an iPad expanded so none of the other text was visible. Once the numbers were updated to my satisfaction, I had to ask for a copy of the financing paperwork, none was provided automatically. I have purchased several cars from Napleton, and haven't had issues in the past, but this experience set off major alarm bells. I am concerned this may not have been a 'harmless mistake' and instead and attempt to fleece less informed car buyers. I left a voice mail for the sales manager this morning, but have not heard back.

Krystiana Krupa

I’ve now taken my Mazda to Napleton for service for two years. Service is always very quick, and Doug (Mazda advisor) is friendly and helpful. Haven’t had a bad experience here.

Zeynep Ayla

This review probably doesn’t apply to all of the employees here, but my experience has been awful. Purchased my car three months ago. Noticed the loan from toyota financial services was at least $9000 greater than what I had originally signed for. I called napletons and they admitted they added $6000 worth of random extras I never asked for or agreed to. I have the itemized receipt of when I paid my deposit initially, but they refuse to provide me an itemized receipt with the additional expenses they charged me. A week or two after I picked up my car they contacted me saying they registered my car incorrectly (wrong VIN) which was fishy to begin with. They said they will pay it pack to toyota and I should see the total loan amount decrease within two months after I sign an agreement, which they STILL haven’t sent me over a month after I initially contacted them (this is similar to someone else’s experience who wrote a review, so I guess this is a regular thing they do…). I have been trying to get a hold of multiple people to confirm the additional $3000 and where it came from, but no one has followed up with me to ACTUALLy resolve the issue and whenever I get a TEXT MESSAGE back from one of the employees (MAYBE once a week) he continues to blame the other employees and no one will take responsibility for the problem. It is a mess and extremely exhausting. Do they honestly expect me to just forget about the extra $9000 I was randomly charged? Mark and Matt have been very unprofessional (one answering a call on speaker from his girlfriend, who was clearly uncomfortable, during my appointment and asking her to say hi to us (???) and the other asking me to write a positive google review and literally watching over my phone to make sure I did) and manipulative to work with. Derrick was pleasant to speak with but ultimately unhelpful, because he “had nothing to do with the sale to me and can’t access any of my files”…? Stop trying to act helpful if you do not plan to take any action to solve my problem. I should not have to put in months of effort to get my money back. I understand car salespeople try to squeeze as much out of you and try to trick you into signing for extras - but this is just cruel. A terrible experience I am still dealing with months after, and I just want to move on with my life. Napletons: Please do not respond to this review and ask me to give you a call at your generic office number. I am always put on hold and then hung up on.