Wyndham Garden Jacksonville

Brianna Kelch

My family and I stayed ONE night at this hotel. And fortunately... it was our ONLY night there! Definitely 0/10 for hospitality. The room reeked of cigarette smoke, gross. We had to beg for more towels. As a party of 3 women, two towels just wouldn't cut it. We were then told that "there is a blanket shortage, all we can offer you is more sheets." So... there were no blankets on our bed that night. The next morning, we had to take the stairs because the elevator was alarming and appeared to not be working properly. As we checked out, we voiced our concerns to the front desk clerk (where the general manager was also standing). The general manager.. identified to me by the clerk, walked off. Offering no assistance. There were no offers of a discount or even an apology given. To top it off... the couple that had been stranded in the elevator we heard alarming walked up to the counter and said "by the way, we were the ones stuck on your elevator!" The desk clerk shrugged her shoulders and said "some people like us and some people don't!" 🤦🏻‍♀️ Your reviews reflect 'some people don't.' Oh, and if you want coffee... bring or buy your own off grounds.

Meg Haynes

When we walked in the room the bed was not made, there was trash on the floor, the toilet had not been flushed and there was still trash in the bin. There was also only one towel with the double room. I never did get the towel and wash cloth I requested at 2 o'clock. The bed was very comfortable, rooms was comfortable and sheets were soft. Overall I give it a thread.

Allison Battles

When I arrived, I was like, "Oh my Lord, what in the world is going on?!" There was an ambulance and fire truck in the front entrance area. Luckily, it was only a sick person & not something else. So I proceeded to check-in which was very quick and easy. Finally got to the room and it was freezing. So I turned the temperature up thinking that would help, but it did not. For a king room, I was not impressed. Really thought it would be much bigger. The bathroom door opened up about an inch away from the toilet which was low to the ground and the sink area was lower than usual. Also, could hear highway & street noise at night. Hopefully, they upgrade, because for the name alone it should be much better than it is.

Lana Stewart

The room was large, and clean. The bed was very comfortable. Our stay was very nice. However, the bathroom was tiny. We had to scoot beside the toilet to close the door so we could get to the tub. Not good planning. Also, the room had a small hallway that led to the bathroom. In this hallway was the closet, luggage stand, and coffee setup. There was no light in the hallway. It was very hard to see in the darkened hallway. It needs a light.