Holiday Inn Express & Suites Jacksonville-South, an IHG Hotel

Wendy Vause

Front desk was very friendly. Got off of the elevator to go to our room and the hallway stinks. Walked into our room and did our typical inspection before getting settled in. There was a long hair on the vanity. Toilet seat and toilet tank had hair on them as well. The carpet in the room was very old, dirty and disgusting. Bathroom floor was dirty. Breakfast was horrible. For hot food you had a choice of cheese omelette, sausage and make your own pancakes. We were disappointed because we stayed at this same hotel in Tennessee and they had potatoes, sausage, scrambled eggs, and much more. Issues with the elevator. 4 floors with only 1 elevator. Had to press the button multiple times to get it to stop on our floor. We also got stuck in the elevator for a brief moment. It stopped in the middle of our trip up to the room. A big jolt caused juice to spill and the elevator stopped. It then started back up and we got to our floor safely. It was a very scary moment. Very old hotel

nurseteacher

I use this property pretty frequently. Staff is friendly and usually there with a smile and a calm manner. Very close to many restaurants, but not much in walking distance. Quiet neighborhood nearby to major highways.

Sonia Wilson-Crandall

This hotel DOES NOT have big trucking parking!! Called last night asked the hotel if they had semi truck parking. And the lady at the desk Miss Lydia said that they did. And I specifically told the Miss Lydia that my husband and I were in an 18 wheeler. And she said YES, that they did. So when we got there she had us park in the back of the hotel. But the next morning when we were getting ready to leave the property. That's when the chaos began. It was such a tight squeeze all around trying to get out of the property. Trying to get to the back of the property was not too bad. But when trying to get out of the parking lot the next morning was awful! Then after my husband had jacked up some of the landscaping. I had got out of the truck to take pictures. Then That's when the hotel manager had gotten rude with me. Then the other lady who I believe was the assistant manager. Had stated to me so rudely, that we should have known better! And when I told her that I was not the driver. She then stated to me "Well you're in the truck aren't you?". So to keep from losing my cool I just walked away. What a way to start your day. We will never ever stay at another Holiday Inn Express again. And the only reason why choose Holiday Inn's is because these hotels are really clean. So Nope Never Again! Miss Lydia should have never told us that you guys had semi truck parking. Or else we would have never came to your hotel. Smh And as for management being rude to me when I was not being rude to her. Because I could have cussed out both of these ladies 6 ways from Sunday. But I did not I just politely walked away. So unless you are driving bobtail... Do Not Trust It! When they tell you that they have 18 wheeler parking.

Peter

The property was clean. The front desk clerk was outstanding when we arrived. She had a line of about four groups checking in at once. She did a great job of moving everyone through efficiently, while still making each guest feel welcome. Breakfast was as expected for a holiday inn express. Good spot for a reasonable room for an overnight stop.