BJ's Wholesale Club

Pumpkin Pie

Note: Original review was posted late March 2022 and over 1300 people viewed. August 5th 2022, I made my post easier for reader's. BJ's is back to making unauthorized renewals yet again. MY CALL WAS OVER TWO HOURS ! What is it with this company ? This is so sketchy and I'm not even going to get into Comenity Bank, the entire thing is pure nut's. I paid for my membership ( in person ) at my local club using my personal debit card. As my membership was coming ( close ) to the end of the year I received the infamous " Easy Renewal " letter. This notice stated " my " Master Card ending in **** will be charged $ 59.74. I DID NOT PAY WITH ANY MC ENDING IN THAT NUMBER ( nor do I have any cards ending in that number ). I panicked, unaware of what was happening. Logged into my Credit Karma acct to find out if BJ's ( possibly ) opened this MC but there was no listing of any credit card opened, ending in **** This unauthorized renewal practice has happened with two of my friends. Judging by these reviews I can safety assume it's an extremely problematic situation. When will this be delt with at a higher level ? In my book it's stealing. I never should have been on this call for over two hours. Comenity Bank that had no information. Not my membership identification number, name, address nor my telephone number. The rep then at Comenity asked for my social and at that point I had enough. I told her I didn't feel comfortable giving it and I wanted to end our call. The only reason I called Comenity was because BJ's instructed I do so. For the record everyone, I did specify in 2021 to the woman signing me up at my BJ's customer svc location to please NOT allow my acct to auto renew. Expressing I couldn't be sure what my financial situation would be in 2022. This very friendly customer svc woman at BJ'S replied no problem as she logged in all my personal information. I was also allowed to add a household member. Do yourself a favor if you don't have many opitions regarding wholesale clubs in your area. PAY YOUR BJ'S MEMBERSHIP WITH CASH ! This experience was so mentally draining, no one should have to go through this nonsense. No legitimate company should take it upon themselves to AUTO RENEW ANYTHING! NOT EVEN BY DEFAULT ( if you want to split hair's ). Let’s get with it Berkley & Jensen and REDEEM YOURSELVES ALREADY !

Lawrence Luk

The staff was rude. When I picked up the goods online, I found that the bread was about to expire. When I closed the door just told the guests to leave. Why use an electric scooter to follow the guests like rushing them to go faster? Worst BJ store ever.

Sandy T

Pick up is awful. The app doesn’t work properly and then when you call it takes a long time for your order to come out.

Linda L.

Love Bjs