Chipotle Mexican Grill

Chris Martin

Ordered $20 worth of burrito bowls for my wife and I, got home ready to eat only to find there’s no meat? After searching for a while I found little traces of meat here and there… never going to this place again! What a rip off, $20 for rice and veggies??? Also they put way too much jalapeños into their food so I could only eat about a third before I couldn’t eat any more because of how spicy it is, and I like spicy food. Update: caused stomach problems and diarrhea the next day…

Joshua

Not sure how this establishment is still operating. The dining area is never clean. The employees look depressed and there is no sense of urgency in preparing orders. I tend to place an online order for pickup and my order is always completely messed up. I guess I'll keep contacting Chipotle support to get a coupon for a free meal until they can get it right!

Billie Scroggs

I don't know why we keep torturing ourselves by ordering from this location. There's barely any actual food provided and it is wrong EVERY SINGLE TIME. We always double check the order ticket, which is 100% correct so I guess the employee(s) that fulfill it just don't give a flying $#%@! Items will be blatantly missing because they've been placed on the wrong meal. Case in point: 2 slots in their preportioned plates that are EMPTY because they decided one of the other meals needed those 2 toppings). And to top it all off, they are always out of chips. Consider this the end of a terrible relationship. 👋

jimmy adams

Let me start by saying I know there are staff shortages and sometimes employees don’t come to work. However, what happened today at this restaurant was poor management NOT to be blamed on Staff shortages. I entered the store at 1246PM and was immediately in the back of the line at the door. I would estimate there were 15 people in front of me in line. Almost immediately another customer entered the store behind me, saw the line and then went to sit on a bench. I watched him pull up the app and create a mobile order for 01:00PM. I continued to patiently wait as the employees were hustling. I watched as mobile order after mobile order was filled and left the store while the regular line hardly moved. At 01:17 I watched the man who sat down behind me and placed the mobile order collect his lunch and leave. I still had 2 ahead of me in line. I then watched as the manager came over and grabbed another mobile order slip from the wall. I interjected and that I was going to lose my patience if he filled another mobile order without helping us (now 32 minutes in line). He argued that the mobiles were behind as well and that if I wanted to come behind the counter and help I could as he only had 4 people. (Side note: I am a public servant; I was on duty at the time and wearing my service uniform. I only get 40 minutes for my lunch break) I advised him what I had observed about the mobile order and he replied that what I thought I saw was impossible. I again asked him to please serve us and advised this would be my final order from that store. He responded that he didn’t need my money and that I should leave the store. Being on duty I had limited options to respond in a professional manor, so I left the store without my lunch. I have probably patronized this location no less than 100 times in the last few years. This is the worst treatment I have ever received and will never return. The fact I was in uniform only made the situation worse. The food quality and customer service at Chipotle has progressively been on the decline for the last year. If this is the type of manager Chipotle is employing, they need to seriously consider their corporate policy. Bottom Line: If you don’t have the staff to operate both a mobile order service and walk ins, close the mobile ordering, and help the people standing in front of you. Other companies do this frequently. (Starbucks) See attached picture of 8 mobile orders on the counter being filled an not a single walk in guest being helped