Chipotle Mexican Grill

Catwalk Blonde

Dear friends, this is my favorite restaurant with delicious and healthy food. If you don't want to stand in line, just order food online and pick it up at the selected time. Everything is easy and simple. On the site you get bonuses for every order and this will help you to have free options. I am satisfied with the service. Perfect❤️

Kat S.

Chipotle used to be so efficient! Huge lines would get worked through in like 10 minutes. Not here. I don’t order online through them anymore, because I think I actually never once got a correct order. One time they gave me just a bowl of rice because they were out of everything else. And also wouldn’t refund me? Plus I was out the delivery cost, since I had to drive there anyway. All they’d give me is a free drink after I ASKED for one. But today, which I get is a holiday (7/4/22), was abysmal. It wasn’t even busy. Maybe 3 people in line. The first girl is so slow, and then the second one looks completely lost. I have to point to her to show her where the salsas and sour cream are. She had to have someone else wrap the burrito for her because she couldn’t do it. If she’s new, have her shadow someone. She clearly wasn’t ready. And then I get to the register and my god. There might as well have been no one there. She’s bored and disinterested. I have 2 coupons, and want to know if I can use both. She says she doesn’t know. She doesn’t know how the register works. Great. I scan the coupon, and she just says “you don’t have any rewards.” Yes I do. I have them up on the app. Right here. And she doesn’t try to resolve anything. Just sort of stares at me until she realizes I’m not just giving up and wanders around for 5 minutes I guess looking for a manager who also (rightfully) seemed annoyed with her for not having two brain cells to rub together. The manager seemed like the only one who knew what they were doing. He actually checked me out professionally and fast, like I used to expect from Chipotle. Used both my coupons just fine. God, what a disaster.

Ken Zie

This location on Tamiami trail is one of the worst chipotles you could go to. Their staff is incompetent and don’t do their job correctly at all. I’ve gotten food here multiple times on my way home from downtown and I’m completely done with their service. They hardly ever have all their meats prepared and are very skimpy with the portions they give because they are never prepared. Don’t ever order online from this location they will mess up your order, missing items etc… If you are going to this location make sure you go inside and watch them make it so it comes out how you would like it.

James Rieser

Let me start off with I love Chipotle and and the food. The service has dropped off considerably. I understand the times we live in but there are clear needs a true store manager or leader could accomplish. This location was showing signs of lack of cleaning regularly. The food service system is clearly not working and the lack of employee insensitive and supervisory over site was also evident. I have solutions and I’m willing to give this information to anyone in Operations and a few suggestions to improve.