The Guitar Factory

Category: Musical instrument store

Address: 5455 Webster Rd, Orchard Park, NY 14127, USA

Phone: +17166770908

Opening hours

Sunday: Closed

Monday: 11AM–6PM

Tuesday: 11AM–6PM

Wednesday: Closed

Thursday: 11AM–6PM

Friday: 11AM–6PM

Saturday: 11AM–5PM

Reviews

Rick Zawislak

Sep 2, 2022

Very knowledgeable customer service oriented staff that are dedicated to their craft of selling and teaching others how to play instruments and make music. Staff knowledgeable on different instruments will steer you towards right instrument right price.

Alex Gill

Aug 22, 2022

Friendly and helpful staff!

Christopher Turner

Jul 28, 2022

I was beyond frustrated with my experience. I had to call the main store after nine business days because they didn’t send me an invoice aft my guitar purchase on 7/10. They have to contact a third party and wait another few business days to get an invoice from the manufacturer which didn’t happen till 7/20. The package was suppose to arrive on 7/25 but the manufacturer didn’t put an apartment number on the shipping label that was on the invoice so I had to call guitar factory again. Then, I find out the invoice didn’t include both shipping numbers so I thought I was missing an item when the guitar came on 7/27. I emailed guitar factory again and was then told by Matt Schultz in customer care what the other fedex tracking number was. No apology. Nothing. They took my money and didn’t provide me with timely receipt and I had to contact multiple times just to figure things out. They also don’t explicitly tell you they deal with the manufacturer separately which greatly effects the timeframe you get your order. Also website says delivery with 7-9 business days; I got it 20 or more. I wouldn’t ever advise someone to shop here.

Denise Swartz

Jul 14, 2022

Couldn't have been happier with my visit there today. Staff extremely helpful and knowledgeable.

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Questions & Answers

Do they give lessons?

Temp Account | Oct 23, 2020
Pamela Bahny | Oct 23, 2020

YES 👍 you have to pay though...

Do they let you play keyboards?

Sophie Hanssel | Oct 23, 2021
Justin Schubbe | Jan 26, 2022

Yes

Does this place have drums?

toxic taco | Oct 23, 2021
The Guitar Factory | Oct 23, 2021

Hi Yes we carry drums. Thanks

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Can they restring my guitar?

Maul PcCartney | Oct 23, 2020
Tom Lema | Oct 23, 2020

Yes

Do you have guitar stands? If so price range?

Dan Younker | Oct 23, 2020
Matt Felice | Oct 23, 2020

They definitely carry stands

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Do you offer beginner lessons, acoustic guitar, left handed? Thanks, Ron

A Google User | Oct 24, 2019
Cher Chirico | Oct 24, 2019

I dont work there but would guess they do.

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New location on southwestern Blvd?

Susan Ciura | Oct 24, 2019
Barbara Banfield Hachten | Oct 24, 2019

The new store address is 5455 Webster Road in Orchard Park.

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how much are bass strings 4 string

ray gutowski | Oct 24, 2019
Michael Curry | Oct 24, 2019

Never been there. Try calling them

Do they buy guitars?

Ronnie Thomas | Oct 24, 2018
Sarah Brenneman | Oct 24, 2018

They sure do!

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