Gentle Dental of NJ

Jerry Smucker

For the time I have been going to gentle dental for 2.5 years had little to no issues with appointments, everything was timely, organized, and professional just the way I like it. I need orthodontic treatment and I had an issue recently where my braces had arrived about 8 weeks late and was getting the run around from the office staff and the orthodontist office staff as the communication between the two is poor. Told for 2 weeks my trays would be in the next week all after an appointmentwas cancelled 3 weeks prior, luckily this time I had Sandra another one of Gentle Dentals office staff who upon hearing of my situation put herself on the spot to improve my situation and thus far dissatisfaction and instead of doing what everyone else I have dealt with between the two offices which was nothing but empty air and empty promises, took action to satisfy not only my time, but my treatment. I appreciate the actions Sandra took today and I would like to let Gentle Dental know Sandra is the reason why I will continue to do business with them from now on.

Jonathan Espinoza

Thank

C G

Really not impressed with the office staff. For one, I made it to the dental office for an appointment -- which was cancelled with no notification. Apparently, this was done because I did not explicitly confirm it over the phone in a 24h period two days before the appointment. In their defence, the staff left 2 voicemail messages -- one confirming the appointment and asking for a call back; another confirming the appointment and making grand statements about the importance of calling them back. Now, from my point of view, this was bewildering; I had booked the appointment 5 days prior to the first call. Beyond that, holding my dentist's hand and telling them I will do what I committed to doing anyway...is very far from the top of my list of priorities. It will not surprise anyone my interaction with the reception staff was somewhat acrimonious. I suppose there was a mutual sense of bewilderment over the fact I did not treat my dentist's office as some sort of codependent romantic partner. However, what was particularly galling about this (dollar store version of a) debacle is that the office had the time and energy to apparently hound me for proof positive I would not ghost them, but that same drive was not there when it came to booking an appointment for a filling. I had already asked to schedule that appoint twice -- and twice I was brushed off with a promise it would be done soon. Evidently, it would take a third request to--maybe--get somewhere. Unfortunately, the issue with booking and costings does not seem to have been an isolated incident. My partner has been quoted two different amounts for a service. These quotes were almost two weeks apart. Neither match the estimate on the insurer's web page -- not by a large margin. It remains to be seen what the final price will be. The whole thing is a bit of a shame. The clinical staff seemed like they could be nice, based on the initial check up. I suppose I won't be able to comment on that further.

Gus Antunez

“Unprofessional desk service, wouldn’t recommend this office”