Timber Pointe Resort

Austin Evans

I love visiting Timber Point every-time I come! I have been coming here all 27 years of my life and lots has changed over the years but it’s still the same, fun, family friendly, collective of good people it always has been! Close to the lake, good rates, and now a coffee/food shop right on site!

Brenda Jones

Great little get away in a hurry to get there, no 2 night min. Great rate, clean, very friendly and secluded

Amanda Higgins

I am a repeat customer of Timber Pointe for the past several years. We have always enjoyed our stays there and loved the amenities it provided for our kids when we are visiting family. This particular trip left a sour taste and we will not be returning. I called a directly to the resort and booked my room with the staff. I was quoted a price of 303 and needed to pay 1/2 up front which I did. I was very clear that I wanted the 4 bed suite as there were 5 guest and we had stayed in room before and even clarified the price. There were two witnesses to my conversation. Upon a arrival we were placed in a two bed suite meaning it had a kitchen. Upon calling and talking with the person on call my husband was told they have young High schoolers and they must have misunderstood or quoted the wrong price. The room we were told we would have was available but he was told the only way we could get it was to pay another $112 or would have to make due and have someone sleep on the floor. I’ve asked for a refund so we could find different accommodations that would work and he was told no because we already checked in. I called back and was told there was no one else I could speak with as I watched the person walk into the owners home behind the lodge. After a return phone call from the on call person their fix was to put a flimsy air mattress on the floor for one of the kids. Meanwhile the other room sat vacant. When I asked to speak to the manager owner the next day she continued to say that it was a misunderstanding but we shouldn’t expect the 120 room for the price we were quoted. She also stated she heard the whole phone call the day before but instead of coming and talking to us directly as the owner she opted to buy a cheap flimsy mattress. They are a small business and they can’t afford to give rooms away was her excuse. Yet the suite was still available if we wanted it. I was not asking anyone to give a room away I was asking that they honor the price we were told for the room we were told we would have. Instead I was told by the owner she would refund all of my money and we could leave the property. Now She was willing to refund my money because I was upset and called them out on their poor business skills of making the client pay for their error. All I really wanted was a sincere and to be moved to the to the room I was told I had booked. Instead I was told mistakes happen. To be clear I do understand mistakes happen. But I also expect the business to fix them when they do and your suggestion only benefited you. This is an increditably poor way to due business with a repeat customer who has recommended your establishment to many friends over the years. I never once cussed or was inappropriate. I was upset justifiably because all we got was it was a misunderstanding but the only we can fix it is to give you a cheap air mattress or we the customer could pay more money for your mistake. Again all while the room we had been told we were getting sat vacant. I have never written a poor review but put yourself in our shoes and ask your self if we had been told a price and then given something else and you only options as the client is to put your kid on the floor or pay over 100.00 more how would you feel.

Brad Dade

Buddy and I came down from Ohio to fish Lake Cumberland and just needed a clean affordable place to stay and this place was awesome. The staff is very polite, and the coffee shop had amazing food. We had the biscuits and gravy for breakfast and pizza for dinner! The rooms were very clean upon arrival and fresh towels and beds made when we came back from fishing! Will definitely be coming back! Thanks Timber Resort Staff!!!