Address: 14835 Ballantyne Village Way Ste 160, Charlotte, NC 28277, USA
Phone: +17043695220
Sunday: 10AM–6PM
Monday: 8AM–10PM
Tuesday: 8AM–10PM
Wednesday: 8AM–10PM
Thursday: 8AM–10PM
Friday: 8AM–10PM
Saturday: 9AM–8PM
Melissa Keliikoa
I’ve been coming to this location for about a year. For the most part, it’s been ok… However, I had the worst massage of my life today. At one point, she CHOKED ME “massaging” my neck. I’ve never been so uncomfortable and I was counting the minutes until it was over. I regret not leaving halfway through.
Irene Jayma
Worst experience! Besides the leaks in the waiting area and and horrible smell. The room was stiff cold. I get undressed and after laying there naked for 15 min the massage therapist came in with a tablet for me to complete demographic information, yes still naked… she came in 5 min after that. I couldn’t get past it starting 25 min late she made it a point to let me know that the session will be 25 min less. I was understanding until that point once she started her sand paper massage, I opted to leave mid session the whole experience was horrible. I have never felt this horrible, this was so bad that even with a monthly membership may husband will not return.
Fran Scarborough
This is my second review, so they should get another 5 stars. Marina at the front desk worked very diligently to help me book several appointments over the next few months. She is so nice and patient, and if I still ran my businesses, I would try to steal her. :-D Nicole is one of the best massage therapists I have ever had, so Marina helped me to book her for the next few months. This Massage Envy is one of the best. Below is the review I gave a few months ago: I live in Waxhaw but travel a bit further for a massage here because the front desk staff and Nicole are FABULOUS! The front desk staff always has been extremely courteous, and today they were so accommodating to a special request I had: I need to use many massages from my membership, so after I told them what types of services and a time range, they booked for me and then emailed me a schedule. Nicole is one of the best massage therapist I ever have had in my MANY years of receiving massages. I sleep like a baby after one of her massages and understand why she stays booked! I wait for her. Thank you to this Massage Envy for being one of the best!
Gabriels Travel Secrets
No same day availability. So whats the point of a massage if it needs to be scheduled for the future? Is this medicine or a pamper session? Need vs luxury service.
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Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)
Non-Member Pricing, Accruals, and Member Additional pricing can be viewed on the location website page under the store hours. Please call the franchised location to confirm or clarify specific price details.
Yes, this Massage Envy franchised location offers facials. However, not all Massage Envy franchised location provide facials and we recommend you view the franchised location webpage or call to confirm.
Yes, facials and massage can be purchased together. Pricing can be viewed on the franchised location web page. Please call the location to confirm or clarify specific price and service details.
Yes, Massage Envy memberships include massages, facials, and total body stretch sessions.
Facials are fully customized for each member or guest. Facial sessions consist of a skin analysis, deep cleanse, extractions, treatment and finishing products.
Adolescents can receive a massage starting at 8 years old and facials at 12 years old. Franchised locations require a Minor Consent form signed by a parent or guardian. Minors may be required to be accompanied by a parent/guardian. Please contact your franchised location for further information regarding consents that may be needed.
Yes. The fees for facials and massage services of the same time length are the same. There is an additional charge for advanced skin care services like Microderm Infusion and Chemical Peels.
You can choose to cancel your membership after your initial contract term expires. You will need to contact your franchised location.
Memberships are not required to receive a session at Massage Envy. Book your massage, facial or stretch session today!
Its recommended that you wait until symptoms of severe nausea/vomiting and/or discomfort subside before scheduling a prenatal appointment. Please contact the franchised location for any questions regarding your pre-natal massage.
Yes, franchised locations do offer pre-natal massages.
Yes, franchised locations do take walk-ins if appointments are available. However, it is recommended that you schedule appointment online or call the franchised location.
Every massage is customized to meet the needs of members or guests. Everyone’s body and needs are unique. Massage therapists customize each massage to address the areas that need attention.
Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)
Yes, most Massage Envy franchised locations do offer couple’s massages. Please call the franchised location to book an appointment and to confirm availability
Yes, most Massage Envy franchised locations offer couple’s rooms. Please call the franchised location to confirm availability.
No, Showers are not available at Massage Envy franchised locations.
Your service provider will instruct you to undress to your individual comfort level. To learn more on what to expect please visit Massage Envy's What To Expect pages on the website.
Gift cards for facials and massages can be purchase in at the franchised location or online. For service prices or to learn more please visit the Massage Envy website.
The cost of membership can vary by franchised location and are valid for all Massage Envy locations. Memberships include 1- 60 minute massage a month, or 60 minute facial, or 60 minute stretch session a month . Afterwards you can receive any additional services at the membership rate. Please view the franchised location webpage for rates or call and staff can answer your questions.
The cost depends on the service. We encourage guest to view the franchised location website page to view pricing specifics. If you have any questions, please call the franchised location so they can help clarify your needs.
The membership is $65 a month for 1 hour massage or facial included. Subsequently thereafter it's $40 a massage say if you want two a month. If you choose not to do the membership then it's more.
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