Address: 2008 Arbor Vista Dr Ste 310, Charlotte, NC 28262, USA
Phone: +17047173010
Sunday: 10AM–6PM
Monday: 9AM–9PM
Tuesday: 9AM–9PM
Wednesday: 9AM–9PM
Thursday: 9AM–9PM
Friday: 9AM–9PM
Saturday: 9AM–8PM
Karen
If you want a pleasant experience, do not go here! The front staff is unfriendly. The woman who did my facial (Sierra) was so dry and didn’t speak to me until she tried to sell me products. As soon as I said I didn’t want them, she simply walked away. Massage Envy do better
melvin Jones
It was ok
Andrew Gadson
I received a giftcard for my birthday in March, I have "Yet" to be able to use at this location or "ANY" location in Charlotte. I was finally able to book a 90 minute appointment on May 19th, on my way to the appt., I was notified that the therapist had an emergency and my appt had to be canceled. I understand emergencies happen, but for the facility not to be able to reschedule with someone else that day, was disappointing. The receptionist called and ask when I could be available, I explained evenings work well and I need a 24hr notice, if something came available. It is now June 2nd and I still can't get a massage. I've called several other locations in Charlotte and most don't pickup the phone. I would never become a member of Massage Envy, with this poor customer service and their lack of staff to fit me in for a massage, for a time that works for me, now 3mos. If I could rate the company a Zero, I would. Never seen a national chain, with this poor of service.
Da Author
I do not like this place. The environment was clean but the staff had very nasty attitudes. One time, i felt so disrespected, i just got up in the middle of my massage and left! In addition, they were constantly canceling my appointments. In most cases, they would cancel the day before the scheduled massage session! In my opinion, this is not professional. If you want a great massage, then go to Zen Massage. The therapists there give much better massages, especially if you prefer deep tissue. Plus, the therapist aren't so opinionated during your session. "What do you do? Why are you so tight?" These were the sorts of questions I heard during my therapy sessions. I'm thinking to myself, does it matter? Why not just keep your mouth shut and do your job.
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Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)
Non-Member Pricing, Accruals, and Member Additional pricing can be viewed on the location website page under the store hours. Please call the franchised location to confirm or clarify specific price details.
Yes, this Massage Envy franchised location offers facials. However, not all Massage Envy franchised location provide facials and we recommend you view the franchised location webpage or call to confirm.
Yes, facials and massage can be purchased together. Pricing can be viewed on the franchised location web page. Please call the location to confirm or clarify specific price and service details.
Yes, Massage Envy memberships include massages, facials, and total body stretch sessions.
Facials are fully customized for each member or guest. Facial sessions consist of a skin analysis, deep cleanse, extractions, treatment and finishing products.
Adolescents can receive a massage starting at 8 years old and facials at 12 years old. Franchised locations require a Minor Consent form signed by a parent or guardian. Minors may be required to be accompanied by a parent/guardian. Please contact your franchised location for further information regarding consents that may be needed.
Yes. The fees for facials and massage services of the same time length are the same. There is an additional charge for advanced skin care services like Microderm Infusion and Chemical Peels.
You can choose to cancel your membership after your initial contract term expires. You will need to contact your franchised location.
Memberships are not required to receive a session at Massage Envy. Book your massage, facial or stretch session today!
Its recommended that you wait until symptoms of severe nausea/vomiting and/or discomfort subside before scheduling a prenatal appointment. Please contact the franchised location for any questions regarding your pre-natal massage.
Yes, franchised locations do offer pre-natal massages.
Yes, franchised locations do take walk-ins if appointments are available. However, it is recommended that you schedule appointment online or call the franchised location.
Every massage is customized to meet the needs of members or guests. Everyone’s body and needs are unique. Massage therapists customize each massage to address the areas that need attention.
Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)
Yes, most Massage Envy franchised locations do offer couple’s massages. Please call the franchised location to book an appointment and to confirm availability
Yes, most Massage Envy franchised locations offer couple’s rooms. Please call the franchised location to confirm availability.
No, Showers are not available at Massage Envy franchised locations.
Your service provider will instruct you to undress to your individual comfort level. To learn more on what to expect please visit Massage Envy's What To Expect pages on the website.
Gift cards for facials and massages can be purchase in at the franchised location or online. For service prices or to learn more please visit the Massage Envy website.
The cost of membership can vary by franchised location and are valid for all Massage Envy locations. Memberships include 1- 60 minute massage a month, or 60 minute facial, or 60 minute stretch session a month . Afterwards you can receive any additional services at the membership rate. Please view the franchised location webpage for rates or call and staff can answer your questions.
The cost depends on the service. We encourage guest to view the franchised location website page to view pricing specifics. If you have any questions, please call the franchised location so they can help clarify your needs.
Basic is around 65.00 well worth it. Plus gratuity.
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