Brookdale Hendersonville East

Denise Richford

My mom moved into Brookdale 7 months ago and couldn’t be happier. The staff goes out of their way to make the residents feel at home. They are kind, caring, and compassionate. My mom’s social life is active for the first time in a long time. There are always activities and they vary to meet the interests of everyone. Choosing Brookdale was the best decision, my mom is thriving.

Paul R

(Would rate this 4.5 stars, but 4 seemed too low) My mother stayed at Brookdale for her last 9.5 years... Brookdale bought out Emeritus' Pine Park several years ago... Regardless, my mother was very happy there. Hendersonville is a nice place to be... friendly people, shopping, proximity to Asheville, etc. The building was in good shape and they recently did a renovation (carpets, etc). My mother stayed in a studio that was reasonably priced and increases were a reasonable 4% per year. I handled her finances and felt like this was good value. The staff was super friendly (southern charm?), always helpful and I saw that they were very patient with the residents. The dining room staff were also always pleasant and worked hard to ensure the residents received their meals. I like that there was a "cafeteria plan" for additional services needed... especially if a resident is temporarily sick and needs a surge of help for a short while... and at a reasonable cost. They really helped us throw a 90th birthday party for her, too. That would be my last in-person visit with her and she was very happy and the staff was terrific! I would visit 2-3x per year and my mother was very happy there. Plenty of activities, 3 meals per day, a shuttle to take them to banks, stores, dr appts, etc. I had several conversation with leadership (director, physical therapist, others) and felt like they really cared about my mother and wanted a sound solution to whatever the topic was. Really easy to work with. And, they really shined when my mother needed hospice... fully accommodated the hospice equipment, let my sister stay in her studio (24/7) and specifically stated that Brookdale was her home (for 9+ years) and she should be comfortable in her home. Even after she passed, the Brookdale staff was sympathetic and accommodating for us to pack up her room. After discussions with the staff, we were happy to leave selected items that were needed by other residents. Based on care and financial considerations, we were very pleased with Brookdale and happy that it was my mother's home for the last 9.5 years of her life.

Earl Hutchinson

I am a personal shopper and deliver here often. I went in today and the gentleman at the front door was exceptionally rude. I deal with all kinds of people on a daily basis but rarely has anyone been so awful. He was short with the resident. I would definitely not spend good money to send one of my parents or grandparents to be spoken to like that.

Amelia Drake

Most of the staff here are great however the building itself is horrible! The air conditioning in the lobby wasn't working the last time I was there and many residents were complaining about the a/c not working in their rooms. Numerous times the elevator stopped working while my loved one lived there so if you can't climb stairs you're out of luck. The ceiling in the hallway on the lower level had leaks on numerous occasions! Think twice before you or a loved one moves in here!