Mountain View Assisted Living

Category: Nursing home in Hendersonville, North Carolina

Address: 260 Centerway Dr, Hendersonville, NC 28792, USA

Phone: +18286929960

Reviews

Renee Parker

Jul 14, 2022

The staff are very nice and take care of their residents well. I recommend the assisted living facility and the alzeheimers facility. Both are clean and follow state covid rules.

Dee Bach

Apr 26, 2019

I was referred here by a specialist at Park Ridge Memory care unit. I then found out that one of my mom's caregivers had a grandmother living there for 8 years and highly recommended them. My mom was very well cared for there. The staff was the most attentive I have ever seen. They always went the extra mile for my mom and her family. There aren't enough words to write how much we appreciated all they did for my Mom. These are very fine people. The facility has new paint and new floors, and is homey and comfortable. It does not look like a modern hospital, but more of a home. They have birds, an aquarium and horses outside. My mom loved it.

Sydney Turner

Feb 17, 2019

The staff at the facility truly loves every patient they care for like their own. The environment is very calm and quiet which is great for Alzheimer’s/dementia patients. The smaller facility allows for more one on one contact with each resident. If a patient goes on Hospice at any time, the nurses and staff that come out are amazing as well.

Laurie J. Adams

Nov 18, 2018

Facility Director lacks compassion and needs to allow patients to communicate with their families. My Mother requested a priest to visit her and the facility director denied her request. My Mother and I requested 11 months ago to be taken to her dermatologist to have the rest of her face CANCER be removed, the facility director stated an apointment was made, NOT the truth!. The CANCER is spreading to her eye. As her daughter I was told by Mitchell County DSS, I could take her to her doctor, since they are her guardian. The facility director denied that request. I also inquired why treatment for my Mother's Diabetics and C.O.P.D. had been discontinued. The Director told me I had no voice in my Mother's care! When I made a report against the Director, my Mother's purse with her Wallet, all her ID and her Galaxy cell phone was taken from her by the Director. This was done to cut all communications between my Mother and myself, her daughter. At this time my Mother is NOT allowed ANY visitors or phone calls. She is locked up 24/7. I have asked the facility director to return her Galaxy Cell Phone, that the Director stated was locked up in her office. Now the phone has disappeared! I demand that this facility Director return this phone or replace it, immediately!! I, so state this Director had NO right to take a patient's property and IS accountable for her actions. I purchased this phone for my Mother, NOT for this Director. Now I ask, if this was your loved one what actions would you take??

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Questions & Answers

My Mother cannot have unsupervised visits or calls. This started due to the fact I confronted the Facility Director why she took my Mother's Smartphone and Wallet to lock up in her office. Now they are gone. Sold on E-bay. Director not honest.

Laurie J. Adams | Oct 23, 2019
Sydney Turner | Oct 23, 2019

If a nursing home only allows supervised phone calls or visits it’s because DSS is envolved due to mistreatment by family.. after working in elderly care I know that for a fact. So your issues should be taken up with DSS.

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Why does the facility director Chystal feel she is not responsible for a patient's smart phone that she told the family she locked up. Now Chystal refuses to return the phone or replace it.

Laurie J. Adams | Oct 23, 2019
Laurie J. Adams | Oct 23, 2019

DSS get a cut back when placing people there. DSS stated such.

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