Bank of America ATM

Tom Pimm

Arguably the worst customer service that I've witnessed from a long time BA customer. Complete refusal to answer a phone, laden with excuses, argumentative, and rude .... should I keep going? Questioning why I wasted any time trying to reason with 2 relationship bankers who clearly have no business working in a customer service role.

Sarann K

Why do you have a branch if you're trying to make people go the App, ATM, Twitter, and FB? No one picks up the phone, the customer service phone line is totally useless. Why don't just close the branch if you cannot handle in-person transaction. If a customer wants to talk to a person, it means a customer really needs help with the things that the machine cannot do. Imagine you're not a member and want to open an account, that's gonna be a very unpleasant experience. First you would think you can call to set up an appointment, but no one will answer the phone. So you would go to the branch in person, but you would have to wait for about an hour just to be told that you need to set up an appointment and come back next day. Do Not Ruin Your Reputation By Just Trying to Cut Cost, look at a bigger picture. Have one your staff visit other banks to see that no other banks does business like the way you do.

xonthe edgex

I have called 15 times in the span for 5 hours. No one will pick up the phone. The reason I'm calling is because of an error made on this branch's behalf. Awful service.

Ken Ke-Chiang Chen

when 05/03(Mon) 11:35 am, worst experience ever, one teller working , long line inside and outside, manager walking around totally disrespect customers and treat customers like dirt. BOA uses this as a way to force customers use ATM. mobile app, cut cost, save money. But the customers come in to branch because ATM and mobile app can't do every transaction. I need a large amount bank check (over $5000) in a hurry, and it took over one hour wait in line.