Truist

Patty Brookbank

First visit to this bank and I was looking forward to not driving back and forth to a SunTrust bank now that it’s changed .i have had nothing but issues since the merge ( no fault of this branch ) . I wanted a cashiers check , the teller firmly told me I would have to pay 10 bucks even after several requests to look at my account and make sure . I have rarely needed a cashiers check but under SunTrust they were always free . I asked several times and frankly I was so aggravated at the mixups that hasn’t happened in the previous months I was ready to give up truist and move my money and I said so . It was just overwhelming at all the bull I have put up with with this bank at other locations during this merge . A teller nearby thankfully heard all this and came over and looked at my account and explained I was eligible to get free checking and free cashiers checks and with a minute or two all was well . The helpful teller explained that this teller I was dealing with was new and learning . I have been new and learning myself in the past so I gave her a pass and a big thank you to the one that did help me . Banking should not have to be so difficult .

Gerry Huskey

I've banked here for years, and I've always had a pleasant experience with them. Great staff!

Paul Terrell

Customer service is lacking. Corporate and local. Too much time spent trying to take care of a problem. Never got resolved. Passed back and forth with no resolution.

TheKeys2Life 2Day

Worst bank I've ever dealt with. The customer service is horrible in the branch and over the phone. You wait no less than 25 minutes on hold to get transferred again until you get someone that says you need to go to your local branch because they can't help you over the phone. Went in the local branch after months of trying to get issues resolved. Got home and still have issues. We've decided to take the loss from all the fees they've erroneously charged us and go elsewhere with our business account.