TruGreen Lawn Care

Melissa Kenyon

Tru Green has ruined our yard. We couldn’t figure out why we were getting bald spots and then patches of weeds that looked like uneven grass would grow and then these weeds would grow twice as fast. It looked awful. We had been paying TruGreen to take care of our yard and couldn’t figure out what was going on. Until…while my mom and I were getting my kids on the bus, TruGreen pulled up. This guy came out, sprayed a few weeds growing in the driveway and 1/4 of the flowerbed then left. Two days later, charged 70$. My husband complained and they said they’d do a repeat. They came out and sprayed again. Charged us 66$. Husband called to complain again and only offered 20% refund! Repeat service was never done (the last spray was routine). We eventually were told we would a full refund (customer service left a lot to be desired) and they said a supervisor would call in two hours. Never heard back from them. Our refund is expected to be returned in 7-10 days. We will be cancelling their service. There’s no way our grass was treated properly. We’re typically at work when they would come so we never know what they do but seeing the last guy, we believe they didn’t do the entire job they were hired for and now we’re left with an embarrassing yard. Do not recommend. You can do a better job on your own. You hire them to make your yard better. Not look worse.

UnmarkedFaith

Just ordered service. The tech showed up and only did our front yard. Totally skipped the backyard and side patch along the driveway...... with cameras in todays day and age, you'd think they'd know they cant get away with this stuff! Calling when they open.... Not paying full price for half a job.

Dan Maurice

Every time you called a number to try to talk to a manager you talk to someone in India who would not give you a name or number to talk to they said someone would call back in 24 to 48 hours and it never happened. My problem is I got billed for a job but they did not put out any flags in the yard or any paperwork on the door so how do I know that they did the work ? I have pets and kids in the yard all the time and this has happened before but to complain you have to talk to india, I will never uses them again

Michelle Mcclimans

Work went fine, but customer service is HORRIBLE? I would never do business with them again, if I had known the problems I would have. Corporate office is lost and don't seem to have a clue!