Fairfield Inn & Suites by Marriott Alexandria

Cassandra Shelton

Biggest issue was that the toilet did not work and I am 34 weeks pregnant. When we asked to switch rooms to poor lady at the front desk said she didn’t have any other queen suites available and did not have the authority to compensate us with two rooms. She reached out to maintenance AND the General Manager and neither responded. She also did not have any back up supplies. No towels, no extra pillows and nothing she could do except apologize profusely. Marriott should be ashamed for employing a general manager who lacks the basic respect and empathy for her employees and the hardships they face. I have never experienced such a sad awful visit at a hotel in my life. The general manager has refused to call back and try to solve the issue. Hoping this review warrants a responds from the General Managers supervisor. To the lady at the front desk, I’m sorry your employer is so awful. You deserve to be promoted or should find a job where your “superior” cares to do more than simply ignore you.

Jahzay Butler

They have huge bed bugs!!! Very unacceptable! The trash cans don’t even have trash bags in them! The maid service is poor!! There was no floor towel for the shower so I had to use a body towel. The bed bugs are EATING!!!!! They need to spray and bomb their rooms because this is absolutely ridiculous! I will not be returning back to this hotel!!! The front desk staff are very friendly and nice! They’re the only good thing about the hotel

Verified Hotel Guest

Positive: The staff were very nice and professional. I lost my make up bag and the Receptionist went out of there way to help finding it! Negative: Trash wasn't picked up from our 3/4 days that we stayed there, but other than that I enjoyed my stay. Will be staying there again next time!

Christopher Faul

Checked in on a Wednesday night. Hostess was very courteous. They upgraded my room to a suite which was very nice and clean. My only complaint is our floor smelled like weed the whole time I was there. Other than that, the room, bathroom, and elevators were clean. Overall, this hotel is good.