Ashley

Stefan Garcia

I had a wonderful experience! Laura showed me things I never seen online. Did not feel pressured into buying anything and was extremely happy. Al the manager was very helpful. Thank you Ashley Furniture.

Cecilia Garcia

Go see Jesse about mattresses. Very knowledgeable and professional. He provides excellent service and gives great discounts 😁

Stacy Rae Kimberlin

Patricia was so helpful and friendly. Thanks so much Patricia for helping us find the perfect chairs!

Shivani Hiralal

I had the WORST shopping experience at this Ashley store. I don't even feel comfortable giving this experience a 1 star, because frankly, it was a below-0 experience. I have been a long time customer of Ashley, so when I purchased my new home my husband and I wanted to furnish our house and obviously Ashley is one of the places we went. That being said, our experience was horrible with our sales rep - Catherine Salas. She was passive aggressive from the beginning, but my husband and I were overlooking some of the initial comments made by her if we really liked the sofa set we were looking at. We went back to the store yesterday to discuss pricing again, and even though we were looking at one of the sets, she was still trying to push the more expensive couch on us even though she knew that was not in our budget. After some work with the manager in store, we got a price and we said we would have to think about it. After discussing further last night, my husband decided it is still out of budget and we were going to explore our other options. I thought I could try to make a last effort by trying to see if we can get the set we wanted in the range we were hoping to get it at, and called up Catherine this morning. She wasn't very confident in herself going back on her comments she made in store yesterday saying that the sectional option or the single chair option of the couch was going to be around the same price. She then told me an option was to purchase the sofa sets brand new and get the single chair in addition as the floor model which she could work out within our budget, however, we would have to pick up the single chair immediately and we don't move into our new house until November and I don't have a place to store the chair at this time. So obviously that won't work due to lack of warehouse space at the store itself (which is understandable). However, here's where I was pushed over the edge - when she was on the phone with me, she kept making very rude comments to me which is unacceptable. She told me and I quote "you have champagne taste, but can't afford the champagne", and also proceeds to say that her "manager" is not going to "give couches away for free" - which I never asked for by the way. Then her price for all 3 pieces of furniture was higher than what we had negotiated in store yesterday. The way the call ended was her telling me that basically I can't afford it and that was it. I found that to be very rude and disrespectful to someone who essentially would be providing you with a commission. Clearly, she didn't seem like she wanted to make the sale for whatever reason. I am VERY disappointed with the level of customer service I have received from this store. I even went to the store myself after the incident to just explain to the manager, it isn't even about the couch anymore, it's about how I was rudely treated. Basically, shop with caution. I will not be returning to purchase any furnishings for my home from this store, unfortunately. Catherine broke the cardinal rule of customer service by insulting a customer.