Internal Revenue Service (IRS) Taxpayer Assistance Center

Randy Yount

What a hassle!!!

Christina Schaeffer

Due to COVID-19, the Hagerstown IRS office is closed for walk-ins. The service is terrible.👎 All you have to do is call by telephone.

Who Cares

The IRS needs to do better.

Maverick McKee

UPDATE: THE NUMBER THAT GOOGLE PROVIDES IS NO LONGER IN SERVICE SO THERE IS LITERALLY NO PHYSICAL WAY TO CONTACT THIS OFFICE!!! THIS IS UNACCEPTABLE AND NEEDS TO BE RECTIFIED IMMEDIATELY!!! These people want absolutely NOTHING to do with their jobs, and to get away with it. I tried calling one of their numbers only to get a repeated automated message essentially stating “We’re not doing business here and we aren’t providing any other options during this pandemic”. Their only suggestion was to call a fully automated number that suggests (HAS THE AUDACITY) to say “Call your local IRS agency” as one of the end paths of the phone tree. After calling that number a second time and finding the path I wanted, my issue is not resolved and the ONLY WAY TO RESOLVE IT IS TO SEE A LIVE PERSON BUT GUESS WHAT THIS OFFICE IS CLOSED!!!!!