Hana Japanese Steakhouse

Asha Jackson

Very rude customer service. Phone communication horrible not because of accent or topic of conversation but just awfully rude. ******* Update to the owners response: I actually work in food service for 7 years, ran a restaurant for 2 years and My number 1 rule to my employees no matter what is *friendly service. The customers pay my bills so I would never on any day use the tone, responses or type of attitude your worker did with any customer. I was planning to spend alot of money for my son's birthday in your restaurant but as soon as I stated children and repeated my question the tone got more rude as if I was annoying. I would have even ordered food after acknowledging your dine in option was closed but ew. Spent over 100$ of our money elsewhere. Ive been treated really bad by customers but your phone person was Stale in a rude way like the smell of old shrimp....Work on Service next time and won't be called a $!/$#...🤷‍♀️

Karen Flores

Have been to eat here prior to COVID- during COVID I have done take out from here. The food has always been excellent. Today we ordered the Sashimi dinner- my daughter loved it.

Patrick Nuzzo

Have gotten take out from here twice and both times were great. Love the fried rice and noodles.

Alicia Victoria

our family has been coming here for 10 years. great food and awesome staff . it could be really tough running a restaurant in waterbury. i’m glad to see them still doing well .