GameStop

Richard Guallpa

Came in around 7pm. Genuinely asked if they had FIFA 23 in stock. A simple question. Could have replied a simple yes or no. But no the Hispanic women there decides to mock me for not preordering the game. Worse for providing false information about preordering. How can the preorder finish in 72 hours? Makes no sense at all. After that, decided to go to game star a block away. They treated me as a regular customer with respect. And I got my game. Will be reporting to BBB.

Monica Wong

This evening 6:14pm I had my visit to GameStop located at 3710 Junction Blvd, Corona, NY 11368. I had my worse experience here to get a ps5. I came in because my friend got her ps5 this morning at a different location. I called before hand and the staff said they have it in stock. I got there in 10 mins. At first, the Asian staff was serving me to see through a few ps5 bundles, everything was fine. All of a sudden, a Spanish lady, I believe was the manager came up to us, and took away all the paperwork from this Asian staff. She said to him that now she will be in charge of my order, he should go take care of the other customers. I didn’t think something was wrong at first, but then everything got worse. This lady started to search through the bundles, starting to tell me Horizon ps5 bundle was no longer available, you need to get the other bigger bundle(the Asian staff confirmed that there’s horizon ps5 bundle in stock.) I said I only wanted the horizon one, then after five mins talk, she said oh I found one that’s in stock now. I said ok I will take it, May I know how much and about to proceed to pay for it. For my friend’s bundle, she is able to choose a colored controller and to decline any warranty. However, this Spanish lady manager not willing to let me choose a colored controller and she doesn’t let me decline warranty! She forcefully put the system warranty on the order, I said to her I don’t need warranty, she said this is mandatory. I later showed her my friend’s receipt for buying this bundle, the manager just canceled the order and said you don’t buy it so many people are waiting to buy it, and then when I explained that warranty is optional. She said to me that: the warranty comes with the game Horizon, it’s for the game not ps5. So if you want this bundle, you need warranty. I then left with upset. This is super unprofessional and horrible service. This manager is not supposed to be there to represent GameStop!

arturo sanchez

horrible customer service !!!

Thats Roxie

Can't even fix controllers