Harbour View Senior Living

Julian Rondon

This senior living facility is in the area only to make money over the well-being of its senior residents. Under the new management, the place is under staffed despite the fact that they make thousands of dollars a month. Most likely, the current staff is underpaid and overwhelmed judging for their lack of care and empathy. Lately, we have seen employees without uniforms "cleaning" the hallways. The place is not clean at all, the residents' rooms are seldom cleaned or not done thoroughly and therefore sanitation appears well below standards. We learned that the cleaning staff might not be not given cleaning equipment and therefore they have to buy their own brooms, mops, etc. On top of the lack of sanitation, the treatment of the staff towards residents is worrisome. Our friend who has been living there almost a year constantly complains about the treatment she receives from the aids. I wish I could place a hidden camera to corroborate what she describes every time we visit her. Lately, our friend has also mentioned the decline in quality of the food being served to the residents. We assume that the new administration is cutting costs to increase their personal financial gain in detriment to the well-being of their many senior residents. Another potential case of neglect: An 88 year-old resident who has back problems is forced to walk downstairs to get her own medicine due to the apparent carelessness of the staff who did not bring her medicine up to the 3rd level. To finish, f you have a better option and the financial means to place your love senior in a different setting, please do so. DON'T BELIEVE THE POSITIVE REVIEWS. Our friend had the same superficial, short-lasting positive experience but things turned to worse months after she started living there. This place appears to be HELL.

Richard Jackson

For the short time I have been here everything was going good but there are some changes that need to be made

Sassy Bee

The front desk daY time women is RUDE

jane Davila

Over two months ago, we had to make a very difficult decision to transfer our dad to long term permanent residency, a decision we had postponed for a long time because we were trying to keep him comfortably in his own apartment. After much research, we selected Hudson Hills and are very happy with our decision. From the first conversation I had with Maria in admissions, I felt like she really cared about my dad’s well-being and was so empathetic. She coordinated a tour, the transportation and all the paperwork with ease and made it as painless for us as possible…she was a Godsend and I’m very grateful for how supportive she was throughout the whole process. Even after he was transferred, she made herself available to answer any questions and make sure he/ we were fine. When Cathy and I, the head nurse, had a conversation during the interview/intake process to see if Hudson Hills would be the right fit for my dad, she too was amazing. Reassuring me that the behavior my dad was displaying was no different than any other patient with advanced dementia. The patient centric culture she had instilled in her nursing staff and the community of Hudson Hills was apparent. Although she’s a very busy lady, I always know I can reach out to her with any concerns and she will take the time to address the matter. My father was blessed with a wonderful and caring aide named Millie during the morning shift who goes above and beyond to see that he is eating because he is not eating as much as we would like, that he is bathed and engaged. We visit practically everyday and have always found him clean, out of bed and in the community room, and alert (never overly medicated which I know was one of my biggest fears). The evening and weekend aides also try their best and have come to know our family and provide us with details of how he’s doing (apologies that I’m not posting all their names). Loretta one of the head nurses assigned to my dad’s floor is also so very caring, accountable, and knowledgeable. She always takes the time to address our concerns and even talks to the doctor on our behalf if necessary. It takes a village to take care of the elderly especially those with advanced dementia. I’m writing this post to let others know that there are permanent long term facilities with a heart who do care about their patients well-being, understand how hard this is for the family too, and are willing to go the extra mile to make their patients comfortable and well cared for during the last year of their lives. Typically I don’t write reviews but thought this could help reassure another family dealing with the same hard decision we encountered over two months ago that there are good alternatives out there when needed. To the staff at Hudson Hills, please keep up the good work and we do appreciate all you are doing each and every day. We know how difficult it is!