Medalliance Medical Health Services

Jill Barrientos

More than happy to change this after this has been addressed and my parents don’t have a bad experience ! The staff and their treatment to patients after more then two hours of waiting with an appointment is inhumain, my parents, took a cab to the appmnts and had to wait almost 3 hours and still they were not called. It is almost always the same case. Doctors are the best people but the experience is ruined by the lack of training and empathy of front desk staff. They left without another appointment

Fahim Ahmed

The worst medical office anyone could show up to. Every time(4) we went in there, we had to spend at 3-4 hours, not because of the services we received but because the wait time kept on getting extended. Appointment was at 9:30 AM but was still sitting in the waiting room till 11:45 AM. Every time I went up to the front desk, their excuse was "Wait for your turn, it’s taking a little longer”. When I asked to talk to the manager, she came and started arguing with me when I asked her that why was I given an appointment for 9:30 AM when I have to wait till past 12:00 PM to be seen by the doctor. I’m pretty reasonable person. I took in consideration of maybe shortage of staff( which was not), doctor might’ve ran a little late, or even maybe a slight problematic situation inside with a patient( maybe someone passed out) but NO, none of these were issues. The second last time we left after waiting for almost 2 hours because they decided to take in the patient for an neurology exam who had an appointment at 10:15 AM because they showed up at 8:00 AM, and our appointment was at 9:30 AM even though we showed up before 9:15 AM for a 9:30 AM appointment. When I asked them why would they do that at 10:00 AM, their response was the other patient showed up before you, and it will be just 30 minutes more. So that means my appointment time and arrival has no value to them. I still took that in consideration and said I will just wait till the other patient is done, but no sign of being called till 11:15 AM. I went up and asked them again what’s going on, their response again “ Just wait 30 more minutes “, and no Please or Thank you with that. The very last time was to get at least one test done and be seen by the doctor. No luck on that day either. After waiting patiently for 2 and half hours, nothing got done. Finally asked for a manager, and guess what I got?!? An argument from the manager again. Again I’m very reasonable, patient and calm. I have respect for every profession. I don’t walk into places and expect everything to be done like fairy tales. I’m very disappointed with this office, it’s management and staff services. As a patient, we could at least expect a moderate (5/10) service, NOT 0/10. Hopefully someone can do something about this PLEASE……. Just a decent service from staff/management and ON TIME ( around the appointment time) please !!!!!!!!!!

Hrithik Paul

Terrible 🤬 They have the worst customer service. You have to wait in line for more than 3-5 hours and if you ask for a reason they can’t even tell why 😑

Nanci Alvarez

worse experience ever they try to charge me 100.00 to fill out a disability form (one page) the workers in orthopedic are really bad except for the PA who take care of me she was very nice and professional but the administration is horrible they charge money for all medical forms that they have to fill up from 10.00 and up