AdvantageCare Physicians - Bedford Medical Office

James Troxel

Incompetent and shiesty. A poster child of everything that is wrong with our healthcare system. this place was a nightmare to deal with from start to finish. I needed to see a foot doctor for a common prescription. When Dr. Clifford Tavroff saw me, he casually offered to trim one of my toe nails while I was there. I said fine. What he didnt explain was that this would result in a 100 dollar item on my eventual bill labeled, "DEBRIDEMENT OF NAIL(S), 1-5". I could have gotten 5 pedicures for the cost of having him quickly trimming one toe nail. Once i received this bill, it also became apparent that they had not taken my insurance info down properly when i first visited. I had to spend several days on the phone with them and even had to call my insurance company to get them to explain to them how to take down my insurance information properly. As if that was not enough, they sent the prescription to a pharmacy clear on the other side of town, rather than the Walgreens that is exactly two blocks away from the building. This was, of course, my fault, for not being more specific than asking it to be sent "somewhere close", or looking at the pharmacy address only after i had left. but having them call the prescription in to the Walgreens down the street was clearly a challenge for them, as this alone, took another several days on the phone with them, explaining and then re-explaining exactly what it was i was trying to do, only to have the good doctor Tavroff leave me an annoyed voice message as if i was requesting more medicine than i was prescribed ( this isn't even a "fun" drug we're talking about). none of this should have been that complicated or expensive. I will avoid this facility at all costs form now on and any Advantage Care location for that matter. Their customer service line was a labyrinth that only added more confusion and hassle.

Heinrich Zwahlen

It’s a beautiful facility but the place is kind of disorganized as there is a total lack of communication between the different offices and doctors in there.

Akasha Williams

It’s upsetting that this is the quality of healthcare for lower income people. The doctor argued with me (which is a norm atp being a bw) about a referral to an eye doctor and I’m wearing glasses. Everytime I brought up a problem she argued with me bc she was short on time and did not want to listen. Very rude staff.

Lenore Smith

I didn't want to give any stars. I'm here right now and told the staff that I see why they get bad ratings. This medical staff is beyond terrible and unprofessional. Guess that's what you get in Brooklyn....