Embassy Suites by Hilton Santa Ana Orange County Airport

Helena Tonga

I booked this Hotel for my daughters sweet 16 she just wanted to hang out with her friends for Night. As soon as I pulled into the parking lot I knew I was not going to like this Hotel.There was trash and weeds everywhere the door to enter the hotel was dirty the rug in the main lobby was filthy along with the tables! Everything looked run down and dirty!!! The Elevator buttons we had to press several times before it figured out what floor we were trying to get to. When we got to our room, the key did not work we had to go down to guest services to fix this issue. The room smelled like second hand smoke! The room felt dirty. Then we seen a ROACH!! I paid $183.00 for 1 night and was so disappointed. I felt like I was in a Roach Motel. The pool is indoors the chlorine smell was so strong the pool water looked disgusting and dirty. The brick work in the pool area was falling apart! The photos they show make it look a lot better then what it really is....DON'T WASTE YOUR MONEY HERE!!!

Christopher Mandzok

I disagree with the recent negative reviews. They are short of staff, but I still had good service, with a little patience. We were in the area for a soccer tournament, and the freshly made omlette bar was a great start to the day. The younger kids enjoyed the pool and the oldest the workout room. The open atrium style is nice. The rooms do need updating (though they are fine), but they are spacious (queen suite), clean and quiet. I hope this calms future visitors worries. I would return.

Annette Wright

Stayed in a king suite. The room was very large. Ordered from the restaurant. If you stay there you will get a free complimentary alcohol beverage. I ordered cheese appetizers and a chicken sandwich with fries. I received the same order twice and they were quick to correct the order and offer a drink or dessert for the mix up. I declined because it was an honest mistake. The only reason I didn't give a 5 star was the shuttle bus for the airport was no longer serviced. Other than that, I will go back.

Shadiah MacClary

While traveling on business I stayed here. This hotel is clean, comfortable, and provides convenient access to the freeways. The amenities are awesome; full service bar, indoor pool, and gym. I really enjoyed the breakfast in the beautiful atrium. I was most impressed by the Polite, professional, and hardworking manager Jonathan. From greeting us at the door when we arrived home in the evening to checking on guests during breakfast I felt he went above and beyond to deliver an incredible experience. Hi highly recommend this hotel. And will definitely visit again.