Panera Bread

M Johnson

Just went to Panera Bread at white Oak and I ordered a Chai Tea. The person at the window proceeded to give me the chai tea with all the black ingredients at bottom of the cup. It had not been mixed. I stated it shouldn't look like this as I order it often. I had to ask her to take it back to mix it. Once it was brought back it was so strong my son and I couldn't drink it. I have never experienced such a bad experience like this before when visiting Mechanicsville location.

Kiprena v

Let me not go another day without leaving a review on the encounter I had with Amy. What Amy doesn’t know is that last week was one of the most challenging weeks I have had in a long time. I mean, it was THINGS happening BACK-TO-BACK!!!!! I was completely overwhelmed and stressed and decided to go to Panera Bread for breakfast…. While placing my order, she would use my name, “Prena, your total is, Prena let me repeat your order,” a small gesture but personable. Once I made it to the window, I was greeted with a smile and great energy. I said to her, “You’re giving all the good energy I need this morning, and I Thank you” To my surprise, Amy said, “I been getting all the evil angry people this morning, but I told myself Holy Spirit activate” and we laugh. But before I drove off, she said to me, “Good people still exist”. So, I say all of this to say BE KIND to people. You have no idea what people are going through. A simple kind gesture can go a long way. We always hear about bad reviews or bad customer service, but today I want to recognize Amy for a job well done!

Nick Williams

Great experience today. Food was great and exactly what I ordered. Justin H, (team lead on tag) was very polite and courteous, and Priscilla was very kind to take our plates when we were done. Their customer service is exceptional, which is rare in this day and age!

Vanessa Dieterly

Great place to plug in your laptop and get some work done while grabbing a bite to eat. Food is always ready super fast, both in store and in the drive thru. Friendly staff all around. They have self-order kiosks inside too.