Homewood Suites by Hilton Waco, Texas

Cheryl Mowrey

This rating is SOLELY based on the horrible experience created by the OWNER Kary Lalani after we first arrived. We had booked as a group several rooms here for our family reunion and were so excited to be together. We had planned to all meet in the huge (empty) breakfast bar dining area to socialize, share pictures and play games together. My cousin who organized the reunion worked very hard with the hotel sales person Kimberly Rorabaw to make sure we could enjoy our gathering. As I got there and was checking in I noticed in the dining area my cousin was there looking very distraught speaking with a man who was raising his voice to her. My brother and son's were busy in the same area hooking up a USB video to the TV and witnessed the event. The owner was disgruntled and telling my cousin that we were "overtaking" the dining area and had to move everything. (everything being one table with some pictures) Mind you there was NOONE in the dining area (this area is for breakfast and this was late afternoon) He said we had to move over and over... louder and louder (I could hear him at the checkout desk). This was such an upsetting beginning to what should have been a seamless experience for my family. Ultimately he left and weekend manager Tonya Castillo (such a sweet lady) came over so apologetically (she witnessed the event) and told us to keep our original plans and meet together and even gave us a banquet room for the following night's gathering. Several times during our stay the weekend manager apologized over and over but unfortunately the damage was already done and we will not be following up with another reunion at the Homewood Suites Waco. This is such a shame because the rooms were nice, the pool area nice and we gathered there to end our days but nothing can fix a bad first impression and the way one bad owner with no sense of how to speak to a customer can ruin a whole family's time because this did affect our whole family.

Colie Woods

We are a military family PCSing from Maryland to California doing the drive as a family of 5 with a dog and cat also in tow. We used to stay at IHG hotels mainly Holiday Inn Express, however they don't accommodate pets so that was instantly out. Decided to become a Hilton honors member and use Hilton since they allow pets and it has been the most amazing experience so far. We arrived in Waco for the night and I booked this hotel as we were driving and I was instantly met with a text from the hotel asking if we needed anything. The staff has been incredible and kind at every Hilton we've stayed at so far. I think we are at 3 and counting. As we continue on from Texas and further west we will always stay at a Hilton hotel. Thanks for everything!!

Shannon Miles

We had an amazing stay at Homewood Suite. Tom and his team were top notch and we already have plans to stay again next month! The room and hotel were spotless, breakfast was hot and fresh and the staff was warm and welcoming. All are very rare these days. Thank you!

Gina Shakir

My husband is a Baylor alumni. Each year we visit for various activities and this is our favorite hotel to stay. Its in a business park however it is surrounded by restaurants that are in walking distance. There's a lake directly behind the property. We love our stays.