Shoe Dept. Encore

Category: Shoe store

Address: Shoppes At Parma, 7747 W Ridgewood Dr, Parma, OH 44129, USA

Phone: +14408860805

Opening hours

Sunday: 11AM–6PM

Monday: 10AM–9PM

Tuesday: 10AM–9PM

Wednesday: 10AM–9PM

Thursday: 10AM–9PM

Friday: 10AM–9PM

Saturday: 10AM–9PM

Reviews

Sherry Smith

Sep 17, 2022

Great as always

Sheetheman013

Aug 28, 2022

I've had really good experiences there I'm the past and they have been nothing but nice fore the most part. However I was in there yesterday (Aug 27 '22) and one of the workers was so beyond rude. When I asked him if they had a pair of heels in my size he snapped at me saying everything they had in stock was out. He then proceeded to be condensing and showed me that they didn't have my size, which I clearly understood already. He wasn't wasn't doing anything overwhelming he was putting away socks and that was it. Highly rude. Also the store was highly unorganized and honestly filthy. I've been there several times before that but I doubt I'll be returning to this location.

Leslie Jockers

Aug 7, 2022

Found two great pairs of shoes. Super friendly and helpful staff.

Samantha Johnovich

Aug 1, 2022

Didn't find my shoes at this DSW

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Questions & Answers

How long does a customer have to pick up BOPIS (Buy Online, Pick Up In Store) orders?

Shoe Dept. Encore | Sep 20, 2022
Shoe Dept. Encore | Sep 20, 2022

We ask that you pick up your order within 3 days. Make sure to keep an eye on your email confirmation and pickup confirmation, as it will have an exact date and the address of the pick-up location.

I paid for expedited shipping and it didn't arrive when it was supposed to, why?

Shoe Dept. Encore | Sep 20, 2022
Shoe Dept. Encore | Sep 20, 2022

Next day shipping does not necessarily mean it will arrive the next day. This is due to many factors such as time of order placement, holidays, delays in shipping, etc. If an order is placed after 12:30 p.m. ET on Monday, Tuesday, Wednesday, Thursday, or Friday (except for holidays), it will be processed on the next business day. If a holiday falls on a weekend, then the Friday before and the Monday after should be considered as a holiday for purposes of processing an order. Orders placed on Saturday or Sunday will not be processed until the next business day. SHOE SHOW, INC. is not responsible for late orders due to schedules set by the delivery company. Deliveries cannot be made on weekends or holidays (and weekends should not be included in transit-time calculations). We do not ship shoes outside of the U.S. Gift cards will be shipped separately.

Where is my refund?

Shoe Dept. Encore | Sep 20, 2022
Shoe Dept. Encore | Sep 20, 2022

We ask that you please allow 5-7 business days for the funds to be transferred between banks, this does not include weekends or federal holidays.

Where is my confirmation/shipping email?

Shoe Dept. Encore | Sep 20, 2022
Peggy Giammarco | Sep 20, 2022

No size, no purchase

I am looking for shoes Men New Balance mx 608 brown size 9. Are you still there?

Pat Pluemjit | Oct 21, 2019
Sam Barnes | Oct 21, 2019

We gone.

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How does layway work

Brenda Green | Oct 21, 2019
Evelyn Lekan | Oct 21, 2019

Personally I don't think that there is a layaway in the shoe department maybe you want to call

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Do you have women's thongs

Kenneth Lentz | Oct 21, 2019
Barbara Stewart | Oct 21, 2019

It's a shoe store

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