Nordstrom

isaiah endesia

Great service

Tiffany Beers

I purchased a jacket at this store on August 12, 2022. I left it to be altered. Today Oct 2nd. I still do not have the Jacket. I’m hoping this review will get me a response since calling and going to the store does not. I was originally supposed to pick up the jacket on Aug 25th. I was called the Friday before by George saying he didn’t like the alteration and that he would expedite another jacket and have it altered for the following weds 31st. I went to the store to pick it up on Sept 2nd and it took 30 min to figure out it wasn’t done. So they agreed to ship it to me by Sept 12th for a trip I had. It didn’t show up. I called after I returned on the 29th and was told the jacket wasn’t finished and that no one ordered the new jacket and that George would call me back in the next 2days. It’s now Oct 2nd and I called and asked how to elevate this issue and the lady said she didn’t know. She said she would let George know to call me back. They have some serious issues in this store which is surprising for a Nordstrom. I’ve had exceptional service from Nordstroms all over the country, except this store. I hope corporate Nordstrom sees this and addresses it. My next step is to contact corporate.

G. S.

Excellent

Yinzer Knows

Overall, friendly staff. Store is on the smaller side and selection is pathetic - think the top 20 selling items in (almost) each category online. Glad they are adding a small home section! They do have a nice shoe selection. I picked out my wedding perfume at the Jo Malone counter and the women helping me was an absolute delight and even gave me a sample bag to take home with my selection. Almost all my Nordstrom shopping is done online, but I always have a pleasant experience when I'm in the store doing returns or shopping.