Figlia & Sons

Liz Kwon

The most unprofessional company who never take accountability for their mistakes because they probably make a lot. My building board sent out a mandate stating that we had to replace heating coils in our unit. I made several attempts to reach this company for an appointment. They no-showed on two appointments. I spoke to one person, who offered me a 15% discount and they never honored it, and also raised the price. One time I thought I had an issue with my HVAC unit and it turns out my balcony furniture was blocking the vent. Their tech tried to charge me over $3000 and claimed that it was a bigger issue than it really was. Since my building offered a negotiated rate I decided to give them a one more chance. I was hesitant at first but was in a rush to make a decision. Big mistake. I never had an issue with my unit over 23 years of living there and now my unit does not work at all. They are trying to blame this on me claiming the unit is old and trying to twist my words around. I never said the unit was 23 years old. They promised to stop by today at 11am and I emailed to reconfirm. I even changed my schedule for this appointment and they conference call me and tell me they can’t stop by after they made a promise to me they would take a look at the unit. I’ve never dealt with such incompetent, rude, greedy, and unprofessional people in my entire life. Don’t use them if you want to be ripped off and you want your unit damaged. They are unprofessional scammers with 0 customer service skills. They absolutely do not care about their customers. Several tenants in my building mentioned to me they had a similar experience. And on top of that they have the nerve to invoice me after all that and for sending a tech out there who only came by because he happened to be in the building. He did absolutely no work to my unit and I got billed without permission or notification. The worst scammers ever.

Thomas Kotler

Can’t say enough good things about the service I got. Called during this heat wave with a broken, leaking AC. They did all they could to schedule an appointment ASAP as many of the other places were not able to come for at least a week or two which would have been unbearable. Within a day of calling I had a new window unit installed. Abdul and Brian did a perfect job and now I am sitting comfortably in a cool room. Thank you so much

Red Blaze

These guys wanted to charge me 10k to replace a HVAC unit I have in my studio downtown NYC. Tech came out and was super great, very helpful and informative. Told me my ‘shelf’ the box that hold the unit was fine and didn’t need replacing. Originally was quoted 3k, continent upon site review. I requested a unit with wifi capabilities. However after going back and forth a few times, never speaking to an engineer, I was left to deal with a sales guy. Who really was unhelpful and rather off putting. By the end of our convo it was rather hostile and rude. I never got specs on what the 10k would cover other than saying my shelf needed to be replaced. Totally unprofessional on the sales guys part. Would not recommend.

Alessandro Colla

I wish I could review their service... But despite their promises, they don't return phone calls. If you're desperate, I advise you visit in person.