Address: 6955 Golden Ring Rd, Baltimore, MD 21237, USA
Phone: +14107802000
Sunday: Closed
Monday: 8AM–5PM
Tuesday: 8AM–5PM
Wednesday: 8AM–5PM
Thursday: 8AM–5PM
Friday: 8AM–5PM
Saturday: Closed
ray itwaru
Update 7/24/22. Now had my second break-in with these guys. After the first, that i was told the cameras they sold me dont do well in the cold. We upgraded to thermal cameras and sonitrols system that has a guarantee for reimbursement from damages if the system fails. They also failed for reasons that have yet to be disclosed to me. Getting anyone at this company to help is impossible. I have countless emails and phone calls with them and no help. Everytime i talk to someone, I am promised resolution. Then never hear back. Also they refuse to assist police in there investigation. I still have a request for the footage of the break in, its been 5 months. Unbelievably disorganized company. Nobody knows what’s going on there. Hoping this review gets me some kind of assistance.
Jared Abell
Awful service with a complete absence of care for customer satisfaction or addressing customer concerns. Without getting too into the weeds of my particular issue, I've been trying for over 6 months to get Stanley Security to simply cancel the active security service a past resident (and stranger to me) installed on my home, which poses a risk to myself and my family, and ought to be a simple fix. I was kicked around various departments multiple times over, hours spent waiting, no follow up, false promises, departments do not effectively communicate with each other, difficult to reach managers or supervisors, managers and supervisors were rude, accusatory, decidedly unhelpful. After finally making some headway on my issue I received a voicemail this morning with Stanley asking to schedule a technician to come out and resolve my issue, only to return the call within ten minutes and be told by a manager in an about-face that nobody will be coming or assisting further, and basically to just pound sand, before hanging up on me. To my knowledge, after months spent trying and waiting and hours spent on the phone with various departments and attendants, a stranger still has an active security service on my house, and my only recourse was to physically cut the cord on the system. Steer clear of this company.
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Yes! We can monitor and maintain your existing security system, as well as make recommendations on how to improve or update your existing technology if desired.
Yes, we are a division of the global company Stanley Black & Decker. You may know some of our iconic and trusted brands like DeWalt, Craftsman, Stanley, Black & Decker, Bostitch, Irwin, Mac Tools, etc. As a 175+ year old company with products sold across the globe, you probably have our brands at your business and at home.
We design, install, maintain and monitor security systems in four categories: intrusion (burglary), video surveillance (cameras), access control (e.g. using a key card to enter) and fire detection. We fully own and operate five monitoring centers in the U.S. and Canada that are staffed 24/7/365 with a bilingual team of skilled security professionals. Many of our customers also use us for remote or embedded delivery of software services, database management, maintenance programs, etc.
We have tens of thousands of customers of all sizes; from small start-ups, to mid-sized companies, to large enterprises with multiple locations across the country. We tailor our security solutions to what your business needs, based on size, building type and location, specific security challenges, etc.
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