Holiday Inn Express & Suites Emporia

Milton Klein

My experience was totally positive from the front desk When checking in To the room being beautifully Clean and the beds very comfortable. The breakfast was great with a huge selection. I had only one slight complaint they never Replace the burned out bulbs bulbs and lamps so it was a little dark in the room. Other than that everything was great and I will stay there again.

Semion Benditovich

Was staying there for the second time. First time I lost my earring and soon as I came they actually found it. And that's the size of a nail but has one hell of a diamond inside. No one even though of taking it. They glued it to a paper and returned it to me. Very honest thing to do. Also the staff was great and very nice. A great experience and I really recommend this place.

Leon Chen

We were staying at this hotel randomly because we were on a road trip. This holiday Inn is way below our expectations compared to other Holiday Inns / hotels we stayed at. * No complimentary bottled water * Hotel receptionist at evening asked us for last name then checked us in under someone else's name (didn't find out until second day when I asked for receipt because I saw our room piece was different). * doesn’t check ID * Empty hand sanitizers in various places * Dirty vents * Noisy at night time, you could hear people, think I heard dog barking * Door knob has to be flipped up to get entrance and it was difficult to open the door even with the doorknob flipped upward. Initially try took us close to five minutes. * Empty hair conditioner in the container Don't recommend this particular holiday Inn

Tricia Young

Terrible experience after a long day of traveling. We booked a room with a capacity of 6 online. I called to confirm the accommodations and the woman who answered the phone was very short and rude in tone, told me she was busy with a line and if I wanted to talk about my room I’d have to call later. We continued to drive to the hotel and when we arrived she again greeted us incredibly unprofessionally and told us we would be in a king suite. Without enough beds for us and our 3 children. I explained we needed the room we booked as we had 5 people. She did not apologize or show any compassion. SheTold us to see if we could make the room work or leave. It was very late and we’d been driving for 18 hours so we decided to stay rather than keep driving. We had to go to the desk three times asking for blankets and pillows. Each time she was rude and acted like we were inconveniencing her by staying there. The room was mediocre. Bed was not comfortable- even with a small five year old next to me the bed sagged to the middle. My other children had to share a tiny sofa bed that was stained and had no mattress protector. The lady only gave us a flat sheet and thin blanket for them and one pillow- so we had to take things from the king bed for them. Dirty grout and shampoo dispensers. Overall lackluster room for a high price. And the worst customer service experience ever. Would never recommend anyone stay here. Sharon should not be working in the hospitality industry. I’ve never had a paid customer service professional speak to my family like she did. Absolutely inappropriate and rude. We tried to be so nice and pleasant because we understood it was busy and the day after Christmas. We too were tired and just looking for a clean place to sleep for a few hours, and were treated like a major inconvenience.